Customer Operations Representative (1-year temporary contract)

Cargill

4.1

(42)

Sofia, Bulgaria

Why you should apply for a job to Cargill:

4.1/5 in overall job satisfaction

4.5/5 in supportive management

71% say women are treated fairly and equally to men

71% would recommend this company to other women

79% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Cargill partners with Milk Stork; a service that provides no-fuss, refrigerated, express shipping or easy toting of breast milk

All employees have access to Bright Horizons for child, pets, and eldercare resources. Including free Sittercity memberships & discounts

Our 401(k) offers immediate eligibility & matching contributions of 100% on the first 3% you contribute, then 50% on the next 2%

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Position summary

ce activities with regards to order intake, confirmation, processing and fulfilment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Key Accountabilities

Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
Oversee customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
Resolve low complexity process issues and disputes that follow already defined procedures related to order confirmation, processing and fulfilment.
Support the generation of order related documents using knowledge of local legislation, local documentation and basic understanding of local regulations and languages in which customer conducts business operations.
Update internal stakeholders on order status and any issues.
Identify potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using your basic analytical capabilities.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Act as primary contact for supply chain management systems and tools used within their area. Bring together data and run regular reports in support of supply chain business processes.
Participate in local continuous improvement in contract execution process area and provide recommendations, ideas and plans to local and functional management. Provide data for local scorecard and related critical metrics for the local business and team.

Qualifications

MINIMUM QUALIFICATIONS

Bachelor's degree in a related field or equivalent experience
Fluent in English and in local language.

PREFERRED QUALIFICATIONS

Good knowledge of Microsoft Office tools.
Good communication skills.
Relevant work experience in supply chain.

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/