Customer Service Representative

itoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.

• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.

• Execute customer service strategies.

• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned

Qualifications

Minimum Qualifications

• Diploma/Certificate or bachelor's degree in a related field (agriculture) or equivalent experience

• Strong customer service skills with ability to build and maintain lasting relationships with customers

• Ability to work extended or flexible hours as required

• Demonstrated proficiency in Microsoft Word, Excel, Outlook

• Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

• Two years of experience in a business setting. Other combination of education and experience will also be considered

• Understanding of agriculture practices and challenges

• Experience or knowledge in SAP

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.