Customer Service Representative

Job Purpose and Impact***

The Customer Service Representative will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help support internal teams and external customers.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

• Participate in executing customer service strategies.

• Assist customers with pre and post-delivery needs.

• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases.

• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

• Other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent.

• Minimum of four years of related work experience.

Preferred Qualifications

• Microsoft Office experience.

• Customer facing experience.

• Salesforce experience.

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Position Information

• Relocation assistance will not be provided for this position.

• This job is to work in Cincinnati, OH.

Equal Opportunity Employer, including Disability/Vet.