Customer Service Representative

alm products including the bonded zone policies.

• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.

• Acquire data from primary or secondary data sources and maintain databases/data systems.

• Execute the invoice creation and do payment monitoring to achieve the targeted SLA and OTIF.

• Manage the payment documentations and coordinate with related functions in executing the process and identifying the gaps to reduce the timeline.

• DMO quota monitoring and execute the process in related to export shipments by coordinating with other functions.

• Identify, analyze, and interpret trends or patterns in complex data sets as well as define new process improvement opportunities.

• Palm customer data management (registration, reporting and reconciliation), including Palm Trace and Sustainability data.

• Other duties as assigned.

Qualifications

Minimum Qualifications

• Diploma III or Bachelor's degree with minimum 2-3 years' experience in execution process both domestic and export activity.
• Proven working experience as Customer Service and other similar roles in Palm Industry.
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing and presenting findings.
• High expertise in Microsoft Excel, Power Point and Power BI.
• Fluent English in both written and verbal.
• Highly collaborative - ability to excel in a team environment.
• Other minimum qualifications may apply.