Customer Service Representative

Job Purpose and Impact***

The Customer Service Representative will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

• Participate in executing customer service strategies.

• Inform customers about order status, invoices and other standard information needed to complete the sale.

• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.

• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

• Other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent.

• Minimum of four years of related work experience.

Preferred Qualifications

• Agricultural industry knowledge.

• Previous Customer Service experience.

• Experience with Accounts payable and/or accounts receivable.

• Experience with Excel and Microsoft Office.

• Expanded verbal and written communications skills.

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Position Information

• Relocation assistance will not be provided for this position.

• This is an onsite job in Madison, MN.

• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.

• Extensive benefit package offered! Including: Medical, Dental, Vision, Life, Disability and Accident insurance, Flexible Spending Accounts (FSAs), 401k plan (with company match), Company-funded Employee Retirement Account, Tuition reimbursement program, Paid Time Off, Paid Holidays and Comprehensive employee assistance resources. Learn more at: https://www.cargill.com/myhealth

Equal Opportunity Employer, including Disability/Vet.