#320955
an open channel of communication with users to respond to complex application support requests and needs.
• APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Preferred Qualifications