#311914
on, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities
APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Pay Range for this role: $95,000--$162,000 USD/year
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Equal Opportunity Employer, including Disability/Vet.