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oftware application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Essential Functions
Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
Performs advanced configuration, testing and deployment of fixes or updates for application version releases.
Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
Conducts complex technical application support activities to deliver on business outcomes.
Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
Leads prioritization of incoming incident tickets and user requests.
Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Preferred Experience:
Professional experience with functional and technical configuration in SAP
Proven experience in SAP within commercial sectors
Strong knowledge of pricing schemes and strategies in SAP
Excellent problem solving skills and attention to detail
Ability to work independently and as part of a team
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Equal Opportunity Employer, including Disability/Vet.