#323859
Knowledge of license management, vendor management and planning and forecasting for a large technical ecosystem (CRM, MarTech, Branding, Insights, and Creative) will be vital.
Key Accountabilities
USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Salesforce Experience - Sales Cloud, Service Cloud, Marketing Cloud. Agent Force and Data 360 a plus.
Working knowledge of planning and forecasting for different licensing models - per user per month, consumption-based, flat fee / retainer, time and material
Equal Opportunity Employer, including Disability/Vet.