Senior Consultant, Infrastructure and Operations

atforms, including Microsoft Exchange, Teams, SharePoint, and related services. This role acts as the bridge between business stakeholders, IT teams, and end-users, ensuring that collaboration solutions align with organizational goals, enhance productivity, and deliver a seamless user experience.

Key Accountabilities

• Product Strategy and Roadmap: Define and communicate the vision, strategy, and roadmap for Microsoft Exchange and collaboration tools, in alignment with business objectives and user needs.

• Stakeholder Engagement: Collaborate with business leaders, IT architects, security teams, and end-users to gather requirements, prioritize features, and ensure solutions deliver tangible value.

• Platform Management: Oversee the lifecycle management of Exchange Online, Teams, SharePoint, and other collaboration platforms, including upgrades, integrations, capacity planning, and compliance.

• Project Leadership: Lead cross-functional project teams to deliver new features, integrations, and enhancements, ensuring projects are completed on time and within budget.

• User Experience Optimization: Champion user-centric design and adoption strategies, including training, documentation, and support to maximize engagement and satisfaction.

• Security and Compliance: Work closely with cybersecurity and risk teams to ensure collaboration tools meet security, privacy, and regulatory requirements.

• Vendor Management: Manage relationships with Microsoft and third-party vendors, evaluating new solutions and negotiating contracts as needed.

• Performance Monitoring: Track platform performance, user feedback, and key metrics to drive continuous improvement and resolve issues proactively.

• AI Literacy: Experience in developing and managing AI-powered tools and applications

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master's preferred).

• Minimum 5 years' experience managing Microsoft Exchange, Teams, SharePoint, or similar collaboration platforms in an enterprise environment.

• Proven track record as a technical product owner, product manager, or IT project leader.

• Strong understanding of cloud technologies, Office 365 suite, and enterprise IT operations.

• Excellent communication, stakeholder management, and leadership skills.

• Experience with Agile methodologies and cross-functional team collaboration.

• Knowledge of information security and regulatory compliance standards (e.g., GDPR, HIPAA).

Equal Opportunity Employer, including Disability/Vet.