Agent, Marketing & Training-Support Now

, Payroll/Treasury, Supply Central, and Restaurant Training; Level I Analysts look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.

If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Earned an Associate's degree or actively enrolled in undergraduate four-year degree (Bachelors) program

• Provide an effortless customer experience to make it easy for Restaurants to get answers and solve problems

• Utilize ticketing system to communicate and thoroughly document issues and opportunities

• Manage ticket queue daily to make sure all tickets are updated, communicated, and resolved effectively

• Answer questions and resolve issues related to marketing, payroll, facilities & equipment, supply central, restaurant training, supply chain and treasury

• Keep informed of new campaigns and rollouts impacting restaurants

• Utilizing KCS methodology, contribute to the knowledge base by flagging, editing and creating articles

• Follow all Standard Operating Procedures

• Advocate for the restaurant and own issues until completion

• Attend and pass all required training to adequately support the platforms and restaurants

• Support departmental goals such as Quality, Customer Satisfaction and other key metrics

• Adhere to published schedule and maintain excellent attendance

Minimum Qualifications

• 0-2 year's work experience

• Working knowledge of Microsoft Office

• Ability to work independently with minimal supervision

• Must be able to type at least 40 wpm

Preferred Qualifications

• Bachelor's degree in Information Technology; Computer Information Systems; Business, Marketing Degree or related field

• 0-2+ years Help Desk/Call Center experience

• Customer service experience

• Hospitality and/or Chick-fil-A restaurant experience, a plus

• Knowledge: topics and information that are applied directly to the performance of work such as:

  • Generally accepted servant leadership principles
  • Knowledge and understanding of Chick-fil-A's corporate Core Four Principles and Corporate
    Purpose
  • Proficient with Word, Excel, PowerPoint

• Skills: technical or manual proficiencies that are learned through job training such as:

  • Analytical skills and problem-solving
  • Accountability
  • Adaptability
  • Outstanding verbal and written communication skills
  • Attention to details and good documentation skills
  • Good interpersonal skills

• Abilities: The capacity to apply knowledge and skills as well as characteristic attributes such as:

• Ability to use good reasoning to interprets data

• Building strong relationships and motivating others

• Self-motivator, works well under pressure and able to multi-task

• Decision-making

• Ability to manage workload

Minimum Years of Experience

0

Travel Requirements

10%

Required Level of Education

Associate's Degree

Preferred Level of Education

Bachelor's Degree