#2019-6825
mier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager.
As Grand Opening Supervisor, an LDP Participant's main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.
As Interim Manager, an LDP Participant's main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.
Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.
Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.
Responsibilities
Grand Opening Supervisor Responsibilities:
Recruit, select and schedule Grand Opening Trainers employed by Chick-fil-A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s)
Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator's and restaurant leaders to Chick-fil-A brand standards and operational functions affecting brand standards
Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment
Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator's vision for their individual business and Create Raving Fans Strategy
Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout
Partner with Grand Opening Marketing Team to execute and provide operational support for all Public Relations and Marketing activations
Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate
Forecast sales and consult with Operators on inventory levels
Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway
Provide consultation on Operators' set up of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service
Support and advise Operators on back office systems
Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed
Interim Manager Responsibilities:
Manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant
Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
Develop and implement plan for training Team Members to Pathway standards
Conduct Team Member performance reviews and create performance management plans
Create role clarity and clear communication amongst the team
Develop processes and procedures to ensure compliance with all employment laws
Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
Ensure inventory levels are appropriate for specific Restaurant needs
Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant's financial return
Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator
Responsibilities for other positions LDP Participants may hold:
Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants.
Minimum Qualifications
Bachelor's Degree or 5 years of leadership experience
Ability to work independently with minimal oversight
Keen business judgement and sound decision-making skills
Experience working with and leading teams
Problem solving and analytical skills
Ability to provide clear and consistent feedback
Ability to manage conflict in a respectful and timely manner
Promptly takes responsibility and action as needed
Listens effectively; seeks to understand
Curious about the needs of those around them
Quickly establishes rapport and inspires others
Communicates clearly and concisely
Physical Requirements:
Ability to work in a fast-paced restaurant environment
Willing to travel 100 percent of the time
Availability to work on weekends
Preferred Qualifications
Valid US or Canadian Driver License
Minimum Years of Experience
5
Travel Requirements
100%
Required Level of Education
Bachelor's degree or equivalent experience
Major/Concentration
All Majors/Concentrations