IT Analyst I

tors, Team Members and each other.

If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems

• Utilize ticketing system to communicate and thoroughly document issues and opportunities

• Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively

• Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms

• Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles

• Follow all Standard Operating Procedures

• Advocate for the restaurants and own issues until completion

• Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants

• Support departmental goals such as Quality, Customer Satisfaction and other key metrics.

• Adhere to published work schedule and maintain excellent attendance

• Demonstrate relentless teamwork through collaboration on team projects and initiatives

Minimum Qualifications

• Earned an Associate's Degree or actively enrolled in undergraduate four-year degree (Bachelors) program

• 0-2+ years experience

• Working knowledge of Microsoft Office

• Ability to work independently with minimal supervision

Preferred Qualifications

• Bachelor's Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field

• 0-2+ years Help Desk/Call Center experience

• Customer service experience

• Hospitality and/or Chick-fil-A restaurant experience, a plus

Travel Requirements

10%

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Information Technology, Computer Information Systems, Business, Marketing Degree or related field