IT Analyst I

Chick-fil-A

2.6

(12)

Atlanta, GA

Why you should apply for a job to Chick-fil-A:

  • 58% say women are treated fairly and equally to men
  • 55% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #2024-16282

    Position summary

    tors, Team Members and each other.

    If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.

    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

    Responsibilities

    • Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems

    • Utilize ticketing system to communicate and thoroughly document issues and opportunities

    • Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively

    • Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms

    • Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles

    • Follow all Standard Operating Procedures

    • Advocate for the restaurants and own issues until completion

    • Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants

    • Support departmental goals such as Quality, Customer Satisfaction and other key metrics.

    • Adhere to published work schedule and maintain excellent attendance

    • Demonstrate relentless teamwork through collaboration on team projects and initiatives

    Minimum Qualifications

    • Earned an Associate's Degree or actively enrolled in undergraduate four-year degree (Bachelors) program

    • 0-2+ years experience

    • Working knowledge of Microsoft Office

    • Ability to work independently with minimal supervision

    Preferred Qualifications

    • Bachelor's Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field

    • 0-2+ years Help Desk/Call Center experience

    • Customer service experience

    • Hospitality and/or Chick-fil-A restaurant experience, a plus

    Travel Requirements

    10%

    Preferred Level of Education

    Bachelors Degree

    Major/Concentration

    Information Technology, Computer Information Systems, Business, Marketing Degree or related field

    Why you should apply for a job to Chick-fil-A:

  • 58% say women are treated fairly and equally to men
  • 55% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.