Lead Business Analyst, Financial Technology Solutions

iple business functions.

This role requires navigating complex and variable business challenges, often involving legacy systems and emerging technologies. It demands a high degree of autonomy, strategic thinking, and the ability to influence. Success in this role depends on strong relational intelligence, a proactive mindset, and the ability to translate business needs into actionable technology strategies. It is well-suited for someone who thrives in ambiguity and is energized by solving multifaceted problems in a dynamic environment.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Understand business needs and translate them into clear, actionable functional and technical requirements that guide the development and enhancement of financial systems.

• Analyze and evaluate current business processes related to cash management, treasury, and accounting; identify areas for improvement and recommend innovative solutions.

• Act as a subject matter expert for the systems and platforms that support restaurant financial operations, including those related to bank account management, cash flow, and reconciliation.

• Collaborate with financial stakeholders and technology teams to shape and deliver solutions that align with strategic business goals.

• Lead the development and execution of system roadmaps, ensuring alignment with long-term business objectives and operational needs.

• Partner with cross-functional teams-including software engineers, architects, and business leaders-to implement and support both standard and custom technology solutions.

• Provide leadership on large-scale initiatives, guiding teams through ambiguity and driving alignment across diverse stakeholders.

• Maintain a strong understanding of the financial and operational landscape to anticipate future needs and proactively shape technology strategies.

• Foster strong relationships with internal and external partners to ensure successful delivery and adoption of solutions.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Finance, or a related discipline, or the equivalent experience

• 3 years of experience

• Demonstrated ability to understand business needs and translate them into functional and technical requirements.

• Proven ability to act as a subject matter expert for systems and products.

• Proficient in writing SQL queries

• Strong verbal and written communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical audiences.

• Excellent analytical and problem-solving abilities, with a demonstrated capacity to evaluate business processes and identify areas for improvement.

• Ability to quickly learn and comprehend technical systems and translate business needs into functional and technical requirements.

• High level of personal and relational intelligence, with the ability to build trust and influence across diverse stakeholder groups.

• Demonstrated leadership and collaboration skills, with a track record of guiding cross-functional teams through complex initiatives.

• Self-starter with a strong sense of ownership and the ability to work independently with minimal supervision.

• Comfortable navigating ambiguity and making decisions in dynamic, fast-paced environments.

• Familiarity with agile methodologies and experience working in dev/ops or iterative development settings.

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deliver high-quality outcomes.

Preferred Qualifications

• Bachelor's degree

• 5-7 years relevant work experience

• Strong knowledge and/or experience with accounting systems, including those related to restaurant sales, cash management, and reconciliation.

• Experience with UX/UI design principles and tools.

• Familiarity with cloud-based platforms and tools, particularly in financial system contexts.

• Exposure to or experience with product ownership or product management responsibilities.

• Proficient in a modern scripting language, such as Python

Minimum Years of Experience

3

Travel Requirements

20%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Information Systems, Computer Science, Finance, or a related discipline