Lead Systems Analyst, Customer Recovery

ty systems.

• Lead technical discovery for new initiatives by tracing data, service interactions, and event flows.

• Identify system constraints, coupling, and integration risks and recommend technically sound solutions.

• Partner with engineers to shape implementation approaches and validate feasibility.

• Inspect and validate APIs, service behavior, and data flow using testing and monitoring tools.

• Support observability through ownership of dashboards and system health analysis.

• Contribute to event-driven patterns and behavioral analytics consistency.

• Review and validate API contracts, schemas, and integration documentation.

• Produce and maintain system diagrams and technical documentation.

• Represent the recovery platform in cross-team technical discussions

Required Qualifications (Knowledge, Skills, & Abilities)

• Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

• 3+ years of relevant work experience

• Strong understanding of microservice architectures and service integrations.

• Proven experience leading technical discovery in complex, multi-system environments.

• Comfortable analyzing APIs, data models, and service interactions.

• Experience with observability and monitoring tools.

• Working knowledge of event-driven systems and behavioral analytics.

• Ability to query and validate data for investigation and design support.

• Strong technical documentation and communication skills.

• Experience working with shared ownership or vendor-managed systems.

• Sharp analytical and problem-solving skills.

• Self-starter who completes responsibilities with minimal supervision

• Excellent written and verbal communication skills

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Bachelor's degree in Computer Engineering, Computer Science, or related technical field

• 5-7+ years of relevant work experience

Experience using the following:

• Datadog

• Postman

• SQL

• DynamoDB

• Redpanda (Kafka-compatible)

• Microservice architectures (REST, events)

• Buf / API schema tools

• Backstage or service catalogs

• System diagramming tools

Required Years of Experience

3

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Relocation Assistance Provided

No