Lead Technical Product Owner, CFA Supply

onents:

• Distribution Center - State-of-the-art warehouses that house supply for Chick-fil-A restaurants

• Production Distribution Center - Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

• Transportation - Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Responsibilities

• Develop roadmap of system enhancements/improvements that align to the business needs and requirements

• Benchmark business process capabilities and integrations across all entities to develop standard solutions that will deliver scale, agility, and value to the business stakeholders

• Understand master data management in order to enable standards across all entities and system platforms

• Execute the development of new and existing configurations as well as supporting documentation that enables change management and end user training

• Provide 2nd level operational support for all entities for each platform, which includes advanced troubleshooting techniques and tools to minimize business impacts

• Provide end-to-end technical and functional solutions and process expertise to business stakeholders in order to identify new IT-enabled solutions

• Provide input to business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline

• Execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

• Execute testing phases for implementations to ensure systems address business stakeholder needs from users' point of view

• Manage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

• Coordinate software version upgrades with business stakeholders and software vendors

Business Requirements

• Strong operational experience with enterprise platforms such as Oracle ERP specifically, Supply Chain modules including order management, and inventory processes. Additional operational experience with mobile application technology in a manufacturing and distribution environment

• Understanding of chain of custody for critical value streams such as lifecycle management, planning and replenishment processes, and shipping processes

• Understanding of data relationships to enable system-to-system performance

• Working knowledge of innovation lifecycle in manufacturing and distribution center facilities

• Strong experience in a start-up or new business development environment

Customer Relations

• Work closely with distribution centers, food production centers and business partners to ensure optimal alignment

• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

• Demonstrate the ability to value both relationships and results

Minimum Qualifications

• Bachelor's degree in Supply Chain, Industrial Engineering, Computer Science, Business Administration, related field or relevant experience

• 8+ years of experience as an IT business analyst or related role

• 8+ years of experience with enterprise supply chain technology including Oracle Fusion ERP or equivalent systems

• Demonstrated application of agile methodologies in software enhancements

• Excellent business communication and presentation skills

• Ability to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teams

• Excellent interpersonal, analytical, organizational, and problem-solving skills

• Deep understanding of data requirements and flows

Preferred Qualifications

• Oracle Fusion Cloud ERP supply chain experience

• Cloud based enterprise system experience

• 10+ years of experience with Oracle Fusion ERP supply chain configuration and support

• 10+ years of experience with Oracle order management and order-to cash configuration and support

• 5+ years of experience with Agile methodologies in software development

• Experience with Amazon AWS as an integrations solution for packaged software

• Experience with mobile applications in a distribution and/or manufacturing environment

• Experience driving integrations between SaaS based enterprise systems and third-party stakeholders

• Experience with master data management across enterprise systems

• Business process management experience

Minimum Years of Experience

8

Travel Requirements

20%

Required Level of Education

Bachelor's degree or equivalent experience

Major/Concentration

Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field