Payroll Operations Specialist

person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serves as the primary payroll liaison for the Leave Accommodations team, addressing all aspects regarding pay and wage replacement for Leaves of Absence for Chick-fil-A, Inc. and Related Entities.

• Calculates and processes paid leave wages for all employees on leave.

• Coordinates with Enterprise Risk and insurance providers regarding wage replacement processes coordinating with federal, state, and local workers compensation.

• Manages requests from third-party providers concerning timekeeping, wage, and W-2 data.

• Oversees the accurate correction of payments resulting from leave adjustments for employees.

• Consults with the Payroll Center of Excellence and Legal on complex or unusual leave scenarios.

• Leads customer service and inquiry management efforts, utilizing Service Gateway and other relevant tools.

• Develops and implements processes for inquiry responses, including creating standard responses and knowledge base articles.

• Serves as the primary liaison with the Support Now team for Payroll Operations.

• Manages the verification of employment process for Chick-fil-A, Inc. and Related Entities.

• Manages ACH returns, the printing and mailing of paper checks, and unclaimed property processes.

Minimum Qualifications

• Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

• 2+ years of relevant experience

• Strong command of the Microsoft Office Suite, with particular expertise in Excel for advanced data analysis, reporting, and problem-solving to drive operational excellence (Proficiency in Microsoft Office, particularly Excel)

• Demonstrates meticulous attention to detail and an unwavering commitment to data accuracy, ensuring the highest level of reliability (Attention to detail and dedication to data accuracy)

• Ability to connect innovative concepts to strategic goals, develop actionable plans, and see them through to successful implementation, adapting as needed.

• A proactive and engaging team player who actively fosters a collaborative environment, building strong relationships and working effectively with both internal teams and external partners to achieve shared objectives (Focus on collaboration (internal and external))

• Possesses outstanding communication skills, both written and verbal, with the ability to articulate complex information clearly, listen actively, and engage effectively with diverse audiences in a professional and compelling manner (Excellent communication skills)

Preferred Qualifications

• Bachelor's degree in Accounting, finance, business, or related field

• 3+ years of relevant experience

• Current knowledge of payroll procedures and related laws

• Advanced knowledge of leave of absence payroll calculations

• Proficiency in Alteryx or similar platform

Minimum Years of Experience

2

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree