Principal Program Lead, International Restaurant Experience

the Support Center (Atlanta). This position will also serve as the internal/Support Center communications lead for all elements of IRE related to restaurants outside North America. Additionally, this position will provide oversight for IRE disciplines that require ongoing attention and review once we begin operating outside North America.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serve as chief liaison with Chick-fil-A local teams outside North America on the roll out strategy of all approved changes related to the Restaurant Experience. Includes but is not limited to menu items, service design elements, packaging changes and new food preparation equipment/processes.

• Responsible for the adaption, development and validation of all restaurant experience changes that are initiated from the Support Center (Atlanta)

• Ensure restaurant experience changes initiated at the local level meet Chick-fil-A standards. Including collaboration/alignment with US based partners, as necessary

• Responsible creating/maintaining/storing all IRE critical files related to international markets outside North America to ensure consistent and clear communication to internal business partners

• Oversight for IRE functions that require ongoing monitoring and updating

• Lead/direct work with US based suppliers (directly and/or consulting with Supply Chain and Culinary & Commercialization) on any issues concerning quality, specification compliance, reliability, warranty, invoice discrepancy, etc.

• Develop and track IRE Key Performance Indicators (KPIs)

Minimum Qualifications

• Bachelor's degree in a technical discipline or Business Management or equivalent

• 6+ years of relevant business experience

• 4+ years of experience in restaurant industry, with working knowledge of culinary/food science, supply chain and/or hospitality industry disciplines

• Experience developing and executing effective project plans (change management) with strong attention to details and process flows

• Capacity to influence and lead cross-functionally without positional power

• Strong communication skills to present to senior leadership and work effectively with internal & external international business partners

• Ability to work under pressure, manage multiple projects, and shift priorities based on business demands

• Commitment to maintain and guard confidential proprietary company information as appropriate

• Ability to travel 25% of the time

Preferred Qualifications

• Experience partnering with domestic and international business partners

• Multi-cultural experience or strong passion to explore and understand cultures in selected international markets that are a focus for Chick-fil-A

• Knowledge of Chick-fil-A's food preparation procedures & quality standards, restaurant hospitality expectations, supplier quality standards and restaurant food safety practices

• Strong awareness of Chick-fil-A's U.S. business support structure with an in-depth knowledge of people resources associated with & processes that are related to Chick-fil-A's international growth

Minimum Years of Experience

6

Travel Requirements

25%

Required Level of Education

Bachelor's Degree