Principal Team Leader, HR & Payroll Systems

system responsible for the payment of over 450k recipients each year, representing:
- Monthly system releases - Compliance obligations - Complex requirements - Product management leadership via direct and cross-functional teams

• Leading HRIS system transformation as part of a 5-year + transformation strategy, including:

  • Sourcing and/or building a portfolio of technology solutions and services to meet the HR and Payroll needs of a Restaurant portfolio

  • Making strategic decisions about the roadmap for these systems

  • Prioritizing and executing work based on agile practices

  • Leading teams of vendors, staff, and external workers through phases of the system lifecycle

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Lead projects or systems of significant scope and/or complexity, such as a business and/or technology transformation initiative affecting a significant number of staff or Operators

• Lead teams who use in-depth knowledge, advanced problem-solving skills, and an awareness of the organization's priorities to translate strategic direction into tactical plans and implementation activities

• Leverage payroll industry expertise to recommend system strategy (e.g., in-house/outsourced, roadmap, infrastructure) and business leadership of payroll system

• Set up team assignments and structure to achieve team vision

• Implement and execute strategies within large cross-functional team to drive effectiveness or solve complex business issues

• Adapt departmental plans and priorities to address resource and operational challenges

• Responsible for vendor management, including selection, negotiation of terms, accountability to key terms and representation of broad business needs in ongoing relationship

• Serve as skilled relationship builder with direct business partners

• Independently and proactively communicate with, seek input from, and navigate complex tradeoff and prioritization challenges with key stakeholders who may hold divergent perspectives and opinions

• Serve as point of escalation for advanced vendor or system issues

• Communicate high-stakes messages involving complexity using various channels (videos, presentations, written and visual materials)

• Responsible for people leadership (including selection, training and coaching) within team

• Accountable to establish, recommend changes to, and adhere to budget

Minimum Qualifications

• Bachelor's degree

• 6+ years of experience

• Strong interpersonal skills, attention to detail, analytical & problem-solving skills, and project management experience

• Demonstrates preparation, timeliness, and consistency in all forms of communication

• Self-starter who sees needs and proactively completes tasks to meet the needs, exhibits a personal desire for excellence, eagerness to learn, and requires minimal supervision

• Ability to adapt to evolving business needs and priorities

• Experience leading others in project teams, cross-functional teams, or people leadership

• Relevant experience in project management, business process change initiatives and/or systems implementations

Preferred Qualifications

• Bachelor's degree in Business, Data & Analytics, Engineering, or Technology

• 9+ years of experience

• Product Management Certification

• Demonstrated experience leading large-scale initiatives, particularly large-scale technology implementations

• Relevant experience in payroll, talent and/or workforce management systems

• Familiarity with and understanding of the labor environment within the restaurant and/or retail industry

Minimum Years of Experience

6

Travel Requirements

10%