Principal Team Leader, Staff Technology Solutions

ween, Digital Transformation & Technology and the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, providing both custom built and SaaS technical and functional solutions to support Chick-fil-A's growth.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Leads, assesses, and mentors a team of business and systems analysts with in-depth knowledge about their specific domains.

• Serves as a trusted technology advisor to the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, influencing, maintaining and executing on 3-year technology roadmaps.

• Assigns work and provides guidance on prioritization to the team to ensure delivery of business outcomes.

• Partners with the business and other areas of DTT to enable new capabilities (i.e. GenAI solutions, analytics)

• Executes on departmental plans and adapts depending upon resources or challenges.

• Manages the team's budget.

• Maintains clear and effective communication with stakeholders at all levels, providing regular updates and feedback.

• Identifies opportunities to implement technology or automation within areas of support.

• Identifies opportunities to align work in multiple areas to maximize value to Chick-fil-A.

• Leads vendor selection process for new SaaS products and oversees team on technical implementation.

• Oversees implementation and maintenance of candidate and staff privacy compliance.

• Assists with legal contracting and leads quarterly business reviews for new and existing vendors.

• Partners with and oversees vendors for enhancements and integrations to systems.

• Selects and oversees external workers allocated to the team to meet business demands and goals.

Minimum Qualifications

• Experience leading a team

• Experience working as a business analyst, systems analyst

• Experience working with budget and contracts

• Experience managing vendors and holding them accountable

• Experience with vendor selections and SaaS implementations

• Experience managing and supporting a wide breadth of work

Preferred Qualifications

• Experience with HRIS, Applicant Tracking, Learning, and organization planning systems

• Experience with data privacy

• Experience with AWS

• Experience with Agile methodology

• Understanding of Talent practices

Minimum Years of Experience

6

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Technical field of study