Product Owner- Maintenance Management Systems

hat house supply for Chick-fil-A restaurants

• Production Distribution Center - Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

• Transportation - Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Responsibilities

• Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities

• Partner with other system's stakeholders to define/validate new and existing integration touchpoints across the network

• Identify and document system gaps for product backlog for future enhancements/capabilities

• Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems

• Provide 2nd Level Operational Support for CMMS systems that includes advanced troubleshooting techniques and tools to minimize Business impacts

• Partner with IT leadership to establish project approach and timeline

• Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

• Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization

• Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view

• Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

• Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions

Business Requirements

• Strong Operational experience with CMMS systems, having great perspective on how users interact with the system

• Deep understanding of the different components leveraged by each business while utilizing CMMS systems, including Manufacturing and Distribution requirements

• Deep understanding of data relationships to enable System-to-System performance

• Working knowledge of how CMMS systems are utilized at Manufacturing sites and Distribution Centers

• Strong experience in a Start-up or new Business Development environment

Customer Relations

• Work closely with distribution centers, food production centers and business partners to ensure optimal alignment

• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

• Demonstrate the ability to value both relationships and results

Minimum Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration, related field, or relevant experience

• 8+ years of experience in an IT Business Analyst or related role

• 8+ years of experience with Computerized Maintenance Management Systems (CMMS) or equivalent systems

• Excellent business communication and presentation skills

• Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams

• Excellent interpersonal, analytical, organizational, and problem-solving skills

• Deep understanding of data requirements and flows

Preferred Qualifications

• Cloud based Enterprise System experience

• 10+ years of experience with Computerized Maintenance Management Systems (CMMS) in a Manufacturing and/or Distribution Environment

• 10+ years of configuration and support of Computerized Maintenance Management Systems (CMMS)

• Experience driving integrations between SaaS based enterprise systems and third-party stakeholders

• Experience with Master Data Management across enterprise systems

• Business process management experience

Minimum Years of Experience

8

Travel Requirements

20%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree