Project Lead, CFA Servco

I) implications of those choices while maintaining gift card compliance.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Core responsibilities exercised with limited review:

• Lead strategic partnerships with Legal, Marketing and Outside Partners.

• Serve as subject matter expert with advanced knowledge and full technical responsibility for assigned programs.

• Support the analysis and recommendation of program changes that directly affect the sales and redemptions of gift cards to drive more revenue for the company by balancing incremental spend with Investment profits. Identifies and communicates potential risks associated with assigned programs and provides contingency plans when needed.

• Apply advanced, specialized gift card specific knowledge and project management skills to plan and direct projects and ensure commitments are achieved within agreed upon time, cost, and quality parameters.

• Assist with strategic direction of the assigned programs ensuring adaptations for market changes, current and emerging industry opportunities and overall profitability and ROI of each program.

• Apply robust knowledge of principles, practices and procedures using a broad suite of tools and methods.

• Available and responsive to internal business partners, providing 2nd mile service.

• Document processes and requirements, automate and improve processes and serve as a partner for process improvement on the Servco team.

• Educate self, team and leadership of relevant trends, compliance requirements, and industry innovations in the U.S. and in potential expansion countries as it relates to gift cards and payments.

• Serve as a representative of CFA Servco on cross-functional teams, with external vendors and with Chick-fil-A Operators and team members.

Minimum Qualifications

• Advanced technical, analytical, organizational, problem-solving, communication and collaboration skills.

• Ability to manage multiple projects and responsibilities with competing deadlines

• Self-driven, exhibiting a personal drive for excellence, eagerness to learn, and requiring limited supervision

• Thorough understanding of Microsoft Office tools (Word, Excel, and PowerPoint)

Minimum Years of Experience

3

Travel Requirements

15%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Major/Concentration

Business, Accounting, Finance, Marketing, or related field