Sr. Business Analyst, Digital Transformation & Technology

hance restaurant support across all D2C channels.

Additional Function Specific Duties:

• Analyze and evaluate the current business processes; leveraging data and AI insights (at times) to identify areas of improvement

• Gather requirements, create documentation and resources for system implementations, changes, and issues

• Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution

• Manage the relationship and demystify technology for business partners

• Manage support and maintenance of Direct to Consumer Channels

Responsibilities

• Own end-to-end techno-functional delivery for Loyalty-owned initiatives, including requirements definition, solution design, configuration strategy, testing, documentation, and operational support

• Serve as the primary technical subject matter expert for offers, promotions, tiers, rewards, and campaign-based features within D2C

• Partner with Marketing, Channel (Apps and Web), Product, and Engineering teams to deliver accurate, scalable, and guest-centric digital experiences

• Support and resolve high-complexity, production-impacting issues with loyalty program.

• Influence technical strategy, lifecycle planning, and adoption of Loyalty services by proactively identifying risks, dependencies, and downstream impacts

Required Qualifications (Knowledge, Skills, & Abilities)

• Agile experience and rapid understanding of technical systems.

• Translate business needs into clear functional and technical requirements.

• Strong analytical skills with sound judgment in ambiguity.

• Drives cross functional teams and leaders to decisions.

• Clear written and verbal communicator with strong interpersonal skills.

• Self directed, collaborative contributor focused on outcomes.

• Experience with Miro, Jira, Confluence, Atlassian.

• Experience with UX/UI (Figma).

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Strategic understanding of how organizational, brand, and product strategies ladder up to inform prioritization.

• Proven ability to influence stakeholders in and outside of department.

• Proactive in identifying risks and documenting them early to enable planning.

• Willing to challenge teams toward better outcomes.

• Experience as a thought partner to Product leaders, going beyond executing requirements.

• Experience working with API's.

• SQL Queries.

• Experience using Databricks.

• Experience with AI tools.

Required Years of Experience

1

Preferred Years of Experience

4

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Preferred Major/Concentration

Technical field of study

Relocation Assistance Provided

No