Sr. Employee Relations Advisor

ion service provider focused entirely on serving the unique needs of Chick-fil-A restaurants, while Bay Center Foods™ is a manufacturing facility that primarily focuses on lemon juice production, among other innovations, to help alleviate complexity in the Restaurants. This position will provide multi-site leadership for our growing network.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serve as a subject matter expert and advisor on employee relations best practices and strategies to HR partners and leaders.

• Collaborate with Talent and Legal teams to develop and execute investigation plans, document findings, and recommend appropriate resolutions for employee relations matters.

• Consult with Legal to ensure consistent interpretation and application of policies and practices related to employee relations cases.

• Serve as Staff liaison to external counsel on HR-related investigations.

• Conduct investigations to address employee concerns and provide recommendations to People Leaders and stakeholders to determine appropriate actions.

• Create appropriate documentation and investigation reports.

• Analyze trends in employee relations issues and provide actionable insights and recommendations to senior leadership to support a healthy and productive work environment.

• Educate and coach Staff, leaders, and Talent Leaders on policies and procedures to support fair and equitable workplace practices.

• Maintain case tracking systems and reports, monitoring data and trends, and regularly update senior leaders on key metrics and insights.

• Review and update content on internal employee relations policy sites to ensure accuracy and accessibility.

• Consult CFA Supply Distribution Center and Bay Center Foods Talent leaders in facilitating training sessions for Staff, leaders, and distribution center employees on employment law topics, in partnership with Legal.

• Ensure compliance with federal, state, and local employment laws and regulations through ongoing review and partnership with Legal and CFA Supply and BCF Talent Leaders.

• Assist with/lead assigned employee relations and civility project work and process improvement.

• Travel as needed to distribution centers to conduct on-site assessments or investigations, support Talent efforts, and deliver relevant training or guidance.

Minimum Qualifications

• Bachelor's Degree

• 7-9 years of professional relevant work experience

• Minimum 7 years Human Resources experience with focus on employee relations for 5 or more years

• Demonstrated knowledge and application of federal, state and local employment laws and regulations such as Title VII, ADA, FLSA, FMLA, ADEA, STAA, OSHA, harassment & retaliation, workers' compensation statutes in workplace setting

• Aptitude to work with several technology platforms

• Knowledge and understanding of Microsoft's standard suite of work solutions (Word, Excel, PowerPoint, Outlook, Teams, etc.)

• Excellent writing, documentation, and editing skills, specifically in the development of reports, guidelines and written summaries

• Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the Company

• Proficiency in collecting, analyzing, and interpreting complex data

• Ability to work through complex talent matters bringing resolution in a calm and professional manner

• Ability to listen with patience and respond to high level, controversial issues utilizing good judgement

• Ability to use tact and diplomacy in resolving sensitive issues and to use professional judgment in addressing sensitive, confidential matters

• Ability to prioritize, work independently and time manage work assignments

• Ability to develop collaborative and innovative solutions around Employee Relations issues and Practices

• Experience as a trusted advisor and demonstrated ability to partner and influence others without direct authority and to coach leaders when resolving employee relations matters, using a multi-HR-faceted approach to problem solving

• Demonstrated skills in negotiation, facilitation, and mediation

• Experience handling high volume investigations including field investigations

• Ability to prepare and present training programs and materials

• Ability to coach and develop leaders at all levels on effective employee relations

• Travel up to 25%

Preferred Qualifications

• 2 or more years of experience in a distribution, manufacturing and/or warehousing environment

• 2 or more years of labor relations experience

• Prior experience working in a fast-paced and rapidly changing environment

• Working knowledge of distribution (warehouse) and transportation operations

• Ability to analyze data to identify trends or learning opportunities

• Excellent organizational skills and close attention to detail

• Experience driving clarity in ambiguous situations

• PHR, SPHR, SHRM-CP, SHRM-SCP

Minimum Years of Experience

7

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Relocation Assistance Provided

No