Sr. Endpoint Management Engineer

ng background in mobile device management, an understanding of Android OS, and a passion for operational excellence in a fast-paced environment, we'd love to hear from you.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Configure, maintain, and improve mobile device management (MDM) platforms ensuring mobile devices at Chick-fil-A restaurants receive appropriate applications, resources, and policies.

• Partner with internal and external stake holders to deploy business applications and security updates to Restaurant devices.

• Monitor and report on health of managed mobile devices proactively remediating concerns as needed.

• Design and influence change management procedures that limit business disruption and improve user experience by limiting defects. Practice these procedures in all deliveries of new devices, applications, and policies.

• Leverage and collaborate with existing service providers to ensure new devices are provisioned according to specified standards.

• Partner with engineering teams to create and maintain integrations between MDM platforms and external systems to automate reporting, application deployment, and troubleshooting workflows.

• Leverage device management expertise and 3rd party vendor support services to troubleshoot complex issues acting as a final escalation point for all Restaurant managed endpoint issues.

• Author and maintain accurate system documentation for Restaurant MDM platforms.

• Proactively partner with Restaurant support teams to author knowledge base articles, train service desk agents, and ensure they are equipped to provide a high level of support for managed endpoints.

• Effectively communicate and share solutions and problems with team members as well as appropriate business users and stakeholders.

Minimum Qualifications

• Deep understanding of Android device management concepts including enrollment workflows, creation of custom configuration profiles, application deployment, and kiosking policies.

• 4+ years' experience deploying and managing Android devices on an enterprise scale

• 2+ years' experience managing Android devices leveraging the Workspace One MDM platform

• Exercise appropriate level of care when interacting with systems where actions could lead to severe business impact.

• Understanding of API concepts

• Strong problem-solving ability

• Highly collaborative

• Excellent written and oral communication

• Effective at prioritizing and tracking large numbers of requests

Preferred Qualifications

• Experience managing Android kiosk devices in a retail setting

• Experience working on teams utilizing agile project management methodologies

Minimum Years of Experience

4

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Computer Science, Engineering, or related technical field of study