Sr. Insights Lead, Team Member Experience

Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Partner with team member experience team to design, manage, and lead qualitative and quantitative research projects that identify insights to positively impact the Team Member experience

• Manage and interpret annual team member engagement tracking studies to support Operators monitor their Restaurant experience and industry trends over time. Leverage insights to identify shifts in Team Member sentiment and make recommendations to enhance initiative development, marketing strategies, and Team Member experience improvements.

• Select and collaborate with 3 rd party vendors to enhance insights capabilities. Manage relationships to ensure high quality deliverables, timely executions, and alignment to business goals

• Manage team member sources of truth to provide insights on the frontline and a broader understanding of competitive context both in and outside of the QSR category

• Partner with Field Insights to conduct team member surveys for initiatives throughout the innovation process

• Lead online community of Chick-fil-A team members to provide insights on key initiatives

• Prepare and deliver compelling recommendations to stakeholders, translating complex data into actional insights

Minimum Qualifications

• Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

• 4+ year's of full-time work experience in consumer or employee insights

• Proven track record of excellence in communication, leadership, problem solving, and analytical skills

• Proven ability to influence key stakeholders along the project decision track and across multiple areas of the organization

• Ability to thrive in a highly collaborative work environment

• Exceptional written and oral communication abilities Ability to manage multiple projects balancing timelines and priorities

Preferred Qualifications

• Master's Degree

• Business, Psychology, Finance Marketing, Economics, Statistics, or other social science area of research.

Minimum Years of Experience

4

Travel Requirements

20%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Master's Degree