Sr. Lead Advisor, ADA Compliance

zing the interactive process across Chick-fil-A, Inc., CFA Supply's Distribution Center network, Truett's Group, LLC., and Company Operated Restaurants (CORS).

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A Supply culture by fostering collaboration and community.

Responsibilities

ADA Strategy and Infrastructure:

• Develop and implement a scalable ADA framework that is compliant and fully aligned to our Culture of Care

• Standardize and enhance ADA processes to create efficiency and consistency

Centralized Case Management System:

• Identify and deploy an ADA case management system to ensure consistency and efficiency in managing ADA requests

• Enhance case tracking mechanisms to improve compliance, transparency, and timely resolution

Accommodation Guidelines and Resources:

• Define and document broad accommodation guidelines and process maps to promote consistency and efficiency

• Develop a dynamic, accessible resource guide to support leaders and Staff/Team Members in navigating the accommodations process

Complexity Triage and Escalation System:

• Design and implement a tiered approach to categorizing accommodation requests based on complexity

• Establish escalation protocols to ensure urgent and high-complexity cases receive appropriate attention and resolution

ADA Training and Capability Building:

• Develop training programs to equip Leaders with the knowledge and skills to navigate ADA requirements effectively

• Implement ongoing education initiatives, customized by audience

Collaboration and Risk Mitigation:

• Serve as a strategic advisor to senior leadership, ensuring ADA compliance is integrated into broader talent strategies

• Partner with Legal, Talent Operations, and Talent Experience to proactively mitigate risks and address emerging ADA-related challenges

Execution of the Interactive Process:

• While creating scalable solutions, also lead the interactive process across varying business entities to ensure value and relevance in future current and future solutions

Minimum Qualifications

• High School Diploma or equivalency

• 3+ years of relevant work experience

• Strong leadership and change management capabilities to influence and drive ADA initiatives across the organization

• Ability to design and execute audience-specific training programs that empower Leaders to navigate ADA requirements

• Exceptional collaboration skills to align cross-functional teams and drive ADA integration into business operations

• Medical background to understand complexity of disabilities and how to best accommodate

Preferred Qualifications

• Bachelor's Degree

Minimum Years of Experience

3

Travel Requirements

20%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Bachelor's Degree