Sr. Lead Insights Analyst, Marketing

tually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Serve as analytic liaison between Customer & Market Insights and internal stakeholders in support of innovation and optimization of order fulfillment channels with a focus on owned and third party delivery

• Responsible for partnering with leaders across Chick-fil-A to evaluate performance of various components of order fulfillment

• Help identify and measure innovative ways to enhance the Customer order fulfillment experience

• Work across numerous projects related to order fulfillment, delivery, and digital ordering, often dealing with new data sets that require advanced knowledge and new methodologies

• Provide leadership and advisement, known as primary SME for Customer delivery experience insights and data; sought after collaborator for expertise

• Given significant latitude to manage projects and service up recommendations; empowered to meet with partners to shape decisions related to Customer order fulfillment experiences

• Fully own methodology decisions across broad range of projects

• Fully responsible for outcomes and timelines of all projects

• Provide thought leadership regarding the path to business growth through channel and delivery initiatives

• Influence Customer experience decisions with significant strategic and financial impact

Minimum Qualifications

• Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

• 4+ years of relevant experience

• Experience partnering well with cross-functional teams, being highly collaborative

• Ability to build strong relationships and influence

• Strong written and verbal communication skills

• Experienced project manager

• Quick and versatile learner

• Strong analytical skills in hypothesis generation and data identification

• Advanced skills with database queries or programming languages (SQL)

• Advanced data visualization skills (Tableau, Power BI, etc.)

• Ability to convey insights in clear and compelling way

Preferred Qualifications

• Bachelor's degree in quantitative field such as Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar field

• Master's degree in quantitative field

• Experience with Python or R

• Experience analyzing data in sales or retail industries

Minimum Years of Experience

4

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Master's Degree

Major/Concentration

Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar field