Sr. Lead Technical Product Owner, CFA Supply

Supply and Bay Center Foods service networks are comprised of four components:

• Distribution Center - State-of-the-art warehouses that house supply for Chick-fil-A restaurants

• Supply Chain Development Center - Offsite facilities that innovates Upstream Production options for Chick-fil-A restaurants

• Production Centers - Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

• Transportation - Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Responsibilities

• Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities

• Lead and provide direction to Technical Development Team for Backlog Grooming

• Partner with system's stakeholders to define/validate new and existing integration touchpoints across the network

• Identify and document system gaps for product backlog for future enhancements/capabilities

• Provide Restaurant facing systems expertise in all areas of the Distribution and Manufacturing businesses for operational guidance and best practices

• Lead and execute the development of new and existing features/configurations as well as supporting
  documentation that enables Change Management and End User Training

• Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms

• Lead and own the Business Relationship with Vendors that delivers excellent Customer Service and responsiveness to the Business

• Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts

• Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline

• Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

• Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization

• Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view

• Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

• Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions

  Business Requirements

• Strong IT and Operational experience with Order Management & Transportation Management processes, Mobile Applications and ServiceNow, having great perspective on how users interact with the system

• Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Order Management processes, Mobile Applications, and ServiceNow processes

• Deep understanding of data relationships to enable System-to-System performance

• Working knowledge of Restaurant processes in a Manufacturing and Distribution Center

• Strong experience in a Start-up or new Business Development environment

  Customer Relations

• Work closely with distribution centers, food production centers and business partners to ensure optimal alignment

• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

• Demonstrate the ability to value both relationships and results

Minimum Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration, related field or relevant experience

• 8+ years of experience in an IT Business Analyst or related role

• 8+ years of experience with Agile methodologies in software development

• Excellent business communication and presentation skills

• Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams

• Excellent interpersonal, analytical, organizational, and problem-solving skills

• Deep understanding of data requirements and flows

Preferred Qualifications

• Cloud based Enterprise ERP System experience

• 10+ years of experience with Oracle Cloud Enterprise Resource Planning (ERP)

• 10+ years experience with Transportation Management solutions

• 10+ years of ServiceNow configuration and support

• Experience driving integrations between SaaS based enterprise systems and third-party stakeholders

• Business process management experience

Minimum Years of Experience

8

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field or relevant experience