Sr. Lead Technical Product Owner, CFA Supply

Chick-fil-A

2.7

(13)

Atlanta, GA

Why you should apply for a job to Chick-fil-A:

  • 54% say women are treated fairly and equally to men
  • 58% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #2024-17399

    Position summary

    Supply and Bay Center Foods service networks are comprised of four components:

    • Distribution Center - State-of-the-art warehouses that house supply for Chick-fil-A restaurants

    • Supply Chain Development Center - Offsite facilities that innovates Upstream Production options for Chick-fil-A restaurants

    • Production Centers - Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

    • Transportation - Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

    Responsibilities

    • Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities

    • Lead and provide direction to Technical Development Team for Backlog Grooming

    • Partner with system's stakeholders to define/validate new and existing integration touchpoints across the network

    • Identify and document system gaps for product backlog for future enhancements/capabilities

    • Provide Restaurant facing systems expertise in all areas of the Distribution and Manufacturing businesses for operational guidance and best practices

    • Lead and execute the development of new and existing features/configurations as well as supporting
      documentation that enables Change Management and End User Training

    • Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms

    • Lead and own the Business Relationship with Vendors that delivers excellent Customer Service and responsiveness to the Business

    • Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts

    • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline

    • Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

    • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization

    • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view

    • Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

    • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions

      Business Requirements

    • Strong IT and Operational experience with Order Management & Transportation Management processes, Mobile Applications and ServiceNow, having great perspective on how users interact with the system

    • Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Order Management processes, Mobile Applications, and ServiceNow processes

    • Deep understanding of data relationships to enable System-to-System performance

    • Working knowledge of Restaurant processes in a Manufacturing and Distribution Center

    • Strong experience in a Start-up or new Business Development environment

      Customer Relations

    • Work closely with distribution centers, food production centers and business partners to ensure optimal alignment

    • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

    • Demonstrate the ability to value both relationships and results

    Minimum Qualifications

    • Bachelor's degree in Engineering, Computer Science, Business Administration, related field or relevant experience

    • 8+ years of experience in an IT Business Analyst or related role

    • 8+ years of experience with Agile methodologies in software development

    • Excellent business communication and presentation skills

    • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams

    • Excellent interpersonal, analytical, organizational, and problem-solving skills

    • Deep understanding of data requirements and flows

    Preferred Qualifications

    • Cloud based Enterprise ERP System experience

    • 10+ years of experience with Oracle Cloud Enterprise Resource Planning (ERP)

    • 10+ years experience with Transportation Management solutions

    • 10+ years of ServiceNow configuration and support

    • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders

    • Business process management experience

    Minimum Years of Experience

    8

    Travel Requirements

    25%

    Required Level of Education

    Bachelor's Degree

    Preferred Level of Education

    Bachelor's Degree

    Major/Concentration

    Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field or relevant experience

    Why you should apply for a job to Chick-fil-A:

  • 54% say women are treated fairly and equally to men
  • 58% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.