Sr. Principal Operations Lead (Puerto Rico)

ful openings of new Restaurant locations in Puerto Rico

• Provide customized consulting to Operators to help them maximize businesses opportunities

• Provide market leadership and help Operators achieve their individual and market goals

• Serve as a brand and Support Center representative in the market and with Operators

• Coach and oversee participants in the Puerto Rico Leadership Development Program

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Lead and oversee the openings of new Restaurant locations in Puerto Rico

• Develop operations and staffing plans and strategies for new Restaurant openings

• Work with internal and external partners on opening plans and strategies

• Partner with training to develop training plans and strategies

• Market entry/expansion team participation and operations representation

• Partner with Operators to help them achieve their vision and goals for the opening

• Lead openings that deliver operational excellence and ensure food safety

• Establish and manage annual budgets for openings

Consult to Franchise Operators as a business partner and trusted advisor

• Provide customized consulting and support to Puerto Rico Operators:

  • To help them foster growth across each of the critical success factors
  • To help them develop business and leadership plans and strategies
  • To help them achieve their goals
  • To help them maximize their potential and business opportunity
  • To help them protect the brand

• Provide deep expertise in the areas of operations, food quality, and food safety

• Be equipped to advise Operators in the areas of throughput, sales, and profits

• Engage with specialty consultants when appropriate

• Hold Operators accountable to the Franchise Agreement and brand standards as needed

Provide market leadership and be a representative of the brand and the Support Center

• Represent the needs and plans of the Support Center to Puerto Rico Operators

• Support Puerto Rico Operator team/market plans to help them reach market goals

• Represent the needs and perspectives of Puerto Rico Operators at the Support Center

• Influence internally to support the needs of Puerto Rico Operators and the market

• Work with internal partners to improve business processes for Puerto Rico

• Represent the brand at events and in meetings with external partners and stakeholders

Oversee Company Owned Restaurants (CORs), Operator transitions, and Participants in the Puerto Rico LDP

• Oversee the management of COR locations by Puerto Rico Interim Managers

• Make critical decisions for CORs, including legal, HR, and employment decisions

• Ensure brand standards are upheld at CORs, including food quality and food safety

• Ensure a customer experience at COR locations consistent with brand expectations

• Work with internal partners to develop plans and timelines for Operator transitions

• Execute successful business transitions to and from Franchise Operators

• Provide supervision, leadership, and coaching to Participants in the Puerto Rico LDP

Minimum Qualifications

• Bilingual - speak and write Spanish and English fluently

• Understanding of Puerto Rican cultural and business practices

• Willingness to move to the San Juan metropolitan area of Puerto Rico

• Willingness to travel within Puerto Rico 30-40% of the time and attend training in Atlanta, GA

• 5 years of business experience

• Foundational business acumen

• Ability to consume all Chick-fil-A menu items

• Excellent communication and relationship-building skills

• Listening skills and emotional intelligence

• Ability to analyze data, draw out insights, and create action plans

• Ability to develop plans and strategies

• Strong organization and time management skills

• Collaborative work style

• Ability to facilitate cross-functional teams of internal and external partners to make decisions

• Global and cultural awareness and intelligence

• A high level of flexibility and comfortability with ambiguity

• Creative problem-solving skills

• Resourcefulness

• Ability to work well in high-pressure situations with a high level of responsibility

Preferred Qualifications

• Graduate degree in a business-related field

• 7 years or more of consulting experience

Minimum Years of Experience

5

Travel Requirements

30%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Business