Sr. Principal Team Leader, Field Learning

role requires deep experience in adult learning principles and learning strategy. You will collaborate closely with business SMEs, other Learning Strategists, and cross-functional teams to prioritize investments, maintain a balanced portfolio, and ensure the learning ecosystem is effective, scalable, and aligned with business outcomes.

The Learning team consists of senior professionals responsible for the strategy, creation, deployment, and ongoing maintenance of learning solutions for various audiences. As part of this team, the Sr. Principal Team Leader ensures client learning solutions are aligned to broader learning frameworks, technology standards, measurement practices, and operating processes.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Create the learning strategy, learner journey, and plan for all client learning experiences based on research, needs assessment, participant and customer feedback, and program vision.

• Partner with client leadership and business SMEs to ensure learning solutions support program priorities and intended outcomes.

• Align metrics and dashboards to business outcomes and use analytics to identify opportunities for continuous improvement (including content and solution updates).

• Provide direction and oversight for learning solutions within the client ecosystem, ensuring they align with the overall audience strategy.

• Prioritize and manage client learning portfolios, making informed investment decisions.

• Manage communication plans for key learning initiatives within the portfolio.

• Collaborate with other Learning Strategists to ensure alignment and pacing across learning audiences.

• Use influence, negotiation, collaboration, and conflict resolution capabilities to gain alignment and drive decisions.

• Apply strong learning industry expertise to connect trends in learning strategy, design, product management, and performance support to Chick- fil-A business needs.

• Influence and partner effectively with peers across the department and broader business.

• Develop business cases and budget forecasts for LDP learning products.

• Provide oversight to vendor and agency partners supporting learning product development and deployment.

Minimum Qualifications

• Bachelor's degree

• 7+ years of professional work experience

• Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment.

• Demonstrated ability to create focus through ambiguity and manage complexity of work, changing and compressed timelines and customer impact.

• Possesses industry knowledge and experience of learning strategy, audience-centric design, product management/ownership, performance support solutions and agile methodologies.

• Demonstrated problem solving, analytical thinking, consulting and coaching skills.

• Excellent written and verbal communications skills.

Preferred Qualifications

• Master's degree in Instructional/learning design; learning product management, human resource development, communications or a related field

• 3+ years of CFA Support Center experience including performance management consulting and evidence of strong relational business outcomes.

• 2+ years of people leadership preferre

• 7+ years in adult learning or related field of expertise

Minimum Years of Experience

7

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree