#2025-17829
riving innovation, and ensuring a well designed integration of digital tools and platforms that support productivity, satisfaction and Chick-fil-A's mission to be the world's most caring company. This role requires a blend of experience in leading and implementing human-centered design systems, technical expertise, strategic thinking, and strong communication skills to define the strategic vision and oversee the integration and optimization of technical systems that enhance Chick-fil-A's staff digital experience.
Potential components include productivity and collaboration tools, workplace applications, overall UI/UX, findability of content, artificial intelligence, support, training, employee feedback, and usage analytics.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
Define and implement the strategic vision for the staff digital experience, aligning with organizational goals
Lead user research, persona development, scenario mapping to understand staff experience
Influence and align a portfolio of technical initiatives and/or programs with impact across multiple areas of the organization
Lead quarterly planning for the staff digital portfolio
Demystify technology for multiple functional areas across the organization
Drive adoption and organizational change management related to initiatives
Oversee resources that gather requirements, create documentation, and support technical initiatives and programs through implementations, changes, and issues
Collaborate, interact with, and influence project leads, developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives
Act as Subject Matter Expert for the Staff Digital Experience and programs
Define lifecycle and design for technical initiatives and programs supported
Own the strategic relationship with functional and technical partners
Build strategic plans and communicate progress with business partners/stakeholders
Exercise expertise and thought leadership over areas of responsibility, initiatives and programs supported.
Minimum Qualifications
Experience leading large, complex technical initiatives and programs
Experience in leading and implementing human-centered design systems
Experience with driving major change initiatives and high user adoption
Experience with agile methodology
Experience in driving teams, management, and senior leadership to decisions
Strong ability to lead through influence
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills
Excellent stakeholder management abilities
Excellent personal and relational intelligence
Demonstration of leadership and strong collaboration
Ability to quickly learn and comprehend technical trends and opportunities
Self-starter who completes responsibilities with minimal supervision
Team player who is committed to both the team and the initiatives
Strong decision-making skills with the ability to collaborate and make decisions in the gray
Sharp analytical and problem-solving skills
Ability to effectively select and manage vendors
Servant spirit with strong sense of stewardship
Minimum Years of Experience
8
Travel Requirements
10%
Required Level of Education
Bachelor's degree or equivalent experience
Preferred Level of Education
Bachelor's Degree
Major/Concentration
Technical Field of Study, Human-Centered Design, Human Computer Interaction