Sr. Principal Technical Program Lead

Chick-fil-A

2.7

(13)

Atlanta, GA

Why you should apply for a job to Chick-fil-A:

  • 54% say women are treated fairly and equally to men
  • 58% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #2025-17829

    Position summary

    riving innovation, and ensuring a well designed integration of digital tools and platforms that support productivity, satisfaction and Chick-fil-A's mission to be the world's most caring company. This role requires a blend of experience in leading and implementing human-centered design systems, technical expertise, strategic thinking, and strong communication skills to define the strategic vision and oversee the integration and optimization of technical systems that enhance Chick-fil-A's staff digital experience.

    Potential components include productivity and collaboration tools, workplace applications, overall UI/UX, findability of content, artificial intelligence, support, training, employee feedback, and usage analytics.

    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

    Responsibilities

    • Define and implement the strategic vision for the staff digital experience, aligning with organizational goals

    • Lead user research, persona development, scenario mapping to understand staff experience

    • Influence and align a portfolio of technical initiatives and/or programs with impact across multiple areas of the organization

    • Lead quarterly planning for the staff digital portfolio

    • Demystify technology for multiple functional areas across the organization

    • Drive adoption and organizational change management related to initiatives

    • Oversee resources that gather requirements, create documentation, and support technical initiatives and programs through implementations, changes, and issues

    • Collaborate, interact with, and influence project leads, developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives

    • Act as Subject Matter Expert for the Staff Digital Experience and programs

    • Define lifecycle and design for technical initiatives and programs supported

    • Own the strategic relationship with functional and technical partners

    • Build strategic plans and communicate progress with business partners/stakeholders

    • Exercise expertise and thought leadership over areas of responsibility, initiatives and programs supported.

    Minimum Qualifications

    • Experience leading large, complex technical initiatives and programs

    • Experience in leading and implementing human-centered design systems

    • Experience with driving major change initiatives and high user adoption

    • Experience with agile methodology

    • Experience in driving teams, management, and senior leadership to decisions

    • Strong ability to lead through influence

    • Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes

    • Strong verbal and written communication skills

    • Excellent stakeholder management abilities

    • Excellent personal and relational intelligence

    • Demonstration of leadership and strong collaboration

    • Ability to quickly learn and comprehend technical trends and opportunities

    • Self-starter who completes responsibilities with minimal supervision

    • Team player who is committed to both the team and the initiatives

    • Strong decision-making skills with the ability to collaborate and make decisions in the gray

    • Sharp analytical and problem-solving skills

    • Ability to effectively select and manage vendors

    • Servant spirit with strong sense of stewardship

    Minimum Years of Experience

    8

    Travel Requirements

    10%

    Required Level of Education

    Bachelor's degree or equivalent experience

    Preferred Level of Education

    Bachelor's Degree

    Major/Concentration

    Technical Field of Study, Human-Centered Design, Human Computer Interaction

    Why you should apply for a job to Chick-fil-A:

  • 54% say women are treated fairly and equally to men
  • 58% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.