System Administrator, Legal Operations Technology

ibilities**

SOURCING NEW TECHNOLOGY

• Lead strategy for developing out the ecosystem of technology to support the Legal Department

• Benchmark systems with major law firms, corporate law departments, and industry organizations (e.g. ACC, CLOC, ILTA, etc.) to identify leading software and implementation partner

• Partner with Corporate Procurement in Request for Proposal (RFP), selection and contracting process

IMPLEMENTATION OF NEW TECHNOLOGY

• Serve as CFA Project Manager on implementation projects responsible for project plan, timelines, scheduling of all meetings throughout project and coordinate same with implementation partner project manager

• Manage budget associated with tech project and identify/obtain future budget needs for multi-year projects

• Manage implementation partner relationship

• Set strategy for and lead work with implementation partner and internal teams on system requirements, design, build, integrations, User Acceptance Testing (UAT) and Systems Integration Testing (SIT)

• Serve as Communication & Training Lead

• Set strategy, create plan for and work with department staff and implementation partner on mapping and migration of data and/or documents into new system and QC of same

SYSTEM ADMINISTRATION

• Utilize ticketing system to respond to end user questions, requests for help and enhancement requests

• Consult to and resolve bugs and other system fixes needed; or escalate same to managed services partner

• Manage relationship and work of managed services partner

• Set strategy for and manage security and user roles

• Maintain health of system: alert review, upgrades, version control, enhancements, etc.

• System maintenance: daily check of system syncs, keep templates current, ensure pick lists are kept current, etc.

• Attend software partner conferences to stay current on features and new releases

• Support MAC iOS updates and PC and MAC installs of system software

• Work with CFA DTT team for vendor access, SSO, utility and desktop installs, Microsoft Add-Ins, temporary server space, etc.

PROCESS IMPROVEMENT

• Lead department Practice Area teams through Process Improvement exercises by mapping current state and helping them to identify ways to make the workstream more efficient in a future state

• Identify steps that can be automated, that provide cost savings and that increase capacity for the team

• Lead team Roadmap initiative to track needs of department and plan work for the team

OTHER

• Lead Change Management initiatives to bring department along with new system deployments and process changes

• New staff onboarding: setting up system access and providing training in systems

• Provide updates to Legal Leadership on status of technology stack and innovation work

• Attend Legal Operations industry conferences (CLOC, ACC, ILTA, etc.) to stay current on industry standards

• Ad-hoc projects, as required

Minimum Qualifications

• Bachelor's degree or the equivalent combination of training and experience from which comparable skills can be acquired

• 3+ years of experience leading software design and implementation projects, system administration and m anaging consulting partners

• Advanced Excel Skills

• Experience with reporting and dashboard tools such as Tableau, Sisense, Power BI

• Proficient with Office 365 suite of tools, including SharePoint

• Thorough understanding of product and software development lifecycle processes, procedures and tools

• Exceptional organizational and project management skills with high attention to detail

• Collaborative work style

• Excellent interpersonal and communication skills

• Must understand database management and systems best practices

• Excellent analytical and problem solving skills

• Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment

• Ability to work independently and escalate issues

Preferred Qualifications

• Bachelor's degree in computer information systems, or other IT-related field of study

• 6+ years of experience leading software design and implementation projects, system administration and managing consulting partners

• Experience with DocuSign: CLM+, Insights & Analyzer

• Experience with iManage, TeamConnect, TRiRIGA, Oracle Cloud

• Legal knowledge

• Experience with Microsoft Power Apps and Microsoft Power Automate

Minimum Years of Experience

3

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Computer Information Systems or other IT-related major

Minimum GPA (4.0 Scale)

3.0