Technical Program Lead

anding of the country -specific:

• Business model

• Operator agreement

• Business objectives

• Requirements (language, currency, regulations, etc.) and technology needs.

The role will advise the country-specific technology portfolio management effort to ensure the successful launch and on-going support of country-specific technology solutions.

The role will also inform the maintenance of a:

• Project plan

• Questions log Decisions log Issues log

• Risk assessment Mitigation plan

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Lead one or more technical initiative(s) and/or program(s)

• Demystify technology for business partners

• Manage support and maintenance of technical initiatives and/or programs

• Analyze and evaluate the current business processes; identify areas of improvement for the area of responsibility

• Gather requirements, create documentation and resources for technical initiative or program implementations,
  changes, and issues

• Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives

• Act as Subject Matter Expert for programs/initiatives supported

• Define strategy, lifecycle, and design for area of responsibility

• Influences the direction of areas of responsibility and consistently makes significant contributions and some decisions towards vision, strategy, and design.

Minimum Qualifications

• Experience leading technical initiatives or programs

• Knowledge and/or experience with development approaches and techniques

• Experience in driving teams and management to decisions

• Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes

• Strong verbal and written communication skills Excellent personal and relational intelligence Demonstration of leadership and strong collaboration

• Ability to quickly learn and comprehend technical systems

• Self-starter who completes responsibilities with minimal supervision Team player who is committed to both the team and the product

• Strong decision-making skills with the ability to collaborate and make decisions in the gray

• Sharp analytical and problem-solving skills Ability to effectively manage vendors

• Servant spirit with strong sense of stewardship Spanish language skills are a plus

Minimum Years of Experience

3

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Technical Field of Study