Account Manager

aining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.

Key Responsibilities

The successful candidate will be responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via EquatePlus.

Other key accountabilities:

• Responsible for day-to-day client relationships, acting as the main point for ongoing plan administration/ operational requirements.

• Ensuring client requests are prioritised correctly including monitoring service levels and client satisfaction.

• Being the SME for clients on plans, products and process', and displaying an in-depth technical understanding of the system processes

• First escalation point for client and internal stakeholders, and liaising with the service delivery teams for requests.

• Host and support regular client meetings to review service/project delivery status and event planning.

• Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services).

• Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders.

• Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clients

• Partnering with Relationship Management to influence strategic and commercial impacts to the client portfolio

• Supporting Senior Account Managers on key accounts

What will you bring to the role?

To be successful in this role, we would ideally like to see people from an operational Account Management background or a role with similar competencies. We are looking for a great communicator, who has experience in or is interested in the share plans industry and is looking to grow their career within Financial services.

Additional Requirements:

• Experience of account management or transferable skillset

• Technical minded and solution oriented

• Excellent communication, and Stakeholder management skills

• Previous experience in customer service in the financial services industry

• Ability to build detailed understanding of assigned clients

• Ability to develop technical skills (SQL, html, high-level understanding of databases)

• Multilingual (Desirable)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-Hybrid #LI-KT1

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.