Account Manager I

blic companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

A role you will love

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced, technology-focused environment so you will be deadline-driven with the ability to adapt quickly and embrace the pace of change we often work at. You will also be an individual who can maintain a level of accuracy and professionalism while utilizing software in a traditional office environment.

As an Account Manager I, you will be focused on managing mid-to-large loan clients and their portfolios, as well as, working side by side with team members across the loan team. You will also serve as the primary point of contact for client's requests and leading special projects/analyses as requested.

Some of your key responsibilities may include:

• Pre/post-closing contractual review and setup

• Review/interpret contractual documents for payment verification analysis

• Prepare documentation, procedures and systems to ensure controlled setup and stabilization of RMS Securitized products

• Research and determine resolution for more complex Client/Investor inquiries

• Partner with external and internal parties to troubleshoot and improve production processes

• Participation in small/medium technology enhancements focused on client needs and efficiency/control

• Maintaining client relationships with clients; consulting with clients to identify and define business requirements

• Collaborating with external clients and internal team members to find appropriate solutions for the client's unique business needs

• Performing contractual document reviews and negotiating complex legal agreements

• Ensuring regulatory compliance and risk management policies; coordinates closing activities

• Monitoring market changes and developments, translating into new value-add services while ensuring stellar customer satisfaction in coordination with team

• Recommend and implement service enhancements, introduce developments or solutions to meet or exceed customer expectations

What will you bring to the role?

• Minimum of 4 years of experience in one or a combination of the following areas: trust, financial services, or account management

• Bachelor's degree in mathematics, Accounting, Finance, Economics or equivalent is strongly preferred

• Possess the ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong analytical, problem solving and resolution skills with high attention to detail in a fast-paced environment with the ability to multi-task and maintain accuracy

• Microsoft Excel proficiency is strongly preferred

• Ability to interpret legal documents and apply concept to internal systems

• Prior Loan Accounting and/or Bond Administration experience preferred

• RMBS waterfall and deal concept knowledge preferred

• Ability to travel up to 10% of the time

Rewards designed for you

• Paid parental leave, flexible working and a caring and inclusive culture.

• Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

• Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

• Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit https://https://www.computershare.com/corporate/about-us/join-our-tem/us-candidate-handbook

• Compensation. The typical base pay range for this role is $62,000- $93,000. This base pay is a national average and may not be applicable to all locations.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.