Application Support Analyst

ke what you have read so far? Then please read on to discover what the role entails.

A role you will love

This role combines traditional application support with the specialist support of our automated communication solutions - custom-built processes that automatically collect, process, and transform client data into print-ready or electronically delivered communications.

You will provide first and second-line technical support across a variety of business-critical applications, services, and server infrastructure. This includes in-house developed systems, client-specific data processing and communication delivery services and third-party software solutions.

You will also have the opportunity to work alongside application support analysts and implementation support analysts who have now merged into one team.

Some key responsibilities:

• Efficiently managing and resolving support and incident tickets, ensuring timely communication with stakeholders.

• Diagnosing and troubleshooting issues in applications, automated workflows, and integrated services.

• Working closely with developers, business analysts, and infrastructure teams to ensure smooth operation and quick issue resolution.

• Applying structured problem-solving techniques to identify root causes and prevent recurrence.

• Contributing to continuous improvement initiatives that enhance system stability, performance, and service quality.

• Provide additional support services, answer queries, assist users and internal clients, etc.

What will you bring to the role?

In this role, you will be a critical link between our technology teams and the operational delivery of services to clients, ensuring that both our applications and automated communication solutions run reliably, meet agreed service levels, and adapt effectively to evolving business needs.

Other key skills required for the role include:

• Significant experience in an IT (first and second line) technical support role.

• Some experience in delivering IT-related projects including DR events.

• Solid understanding of the ITIL framework.

• Some experience in business analysis, release management, and incident management processes.

• Strong problem-solving skills with clear, detail-oriented communication in both written and verbal form.

• Basic SQL querying skills and the ability to analyse datasets to diagnose and resolve data-related issues.

Does this sound like the role for you? Then feel free to apply or reach out for a chat!

Rewards designed for you.

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.