Application Support Engineer

issues and working closely with multiple support & development groups to improve and enhance business outcomes. To be successful in this role, you will require strong technical skills, curiosity, a passion for delivering quality solutions and the drive to continually improve the quality and speed with which we deliver value to the business.

Other key responsibilities include:

• Triaging and resolving software application issues, including software debugging, analysing performance and data anomalies and coordinating fixes.

• Utilising available monitoring and analysis tools to determine the health of the application and its environment, identifying and investigating deviations from normal operations

• Working with development and infrastructure teams, as well as external vendors to determine the root cause of issues

• Assisting in resolution of product issues through client/customer education

• Development of automated processes to replace manual tasks and reduce associated risk

• Delivering and supporting IT projects

• Completing system configuration

• Collaborating with individuals and teams to promote knowledge sharing

• Making use of metrics and telemetry to support communications to Development teams and stakeholders

• Analysing recurring system faults and errors, recommend solutions and identify areas where systems can be improved

• Automating manual, repetitive tasks related to software deployment and operations

What will you bring to the role?

You have great interpersonal and stakeholder management skills and an ability to build strong working relationships. You also collaborate and communicate well, influence others, challenge effectively and respond well to challenge from others.

You'll also bring:

• 5+ years' experience in a relevant IT related role

• Proven ability to troubleshoot scripts and applications in different languages such as Java, SQL etc.

• Proven ability to provide workaround resolutions, root cause analysis and major incident management

• Infrastructure experience, e.g. AD, DNS, Oracle/SQL, Windows Server Operating Systems, IIS, Load Balancing, Networking, High Availability, Data Recovery, Sumo Logic, Dynatrace, Linux & Control-M

• Understanding of data models and database structures using SQL

• The ability to work flexible hours as part of an on-call rotation

Bonus points if you have:

• Experience with performance tuning and troubleshooting of SQL queries or container environments

• Experience managing Azure Cloud environments - VNets, NSG's, Security centre, Storage blobs, PAAS services etc.

• Hands-on experience with OpenShift container environments and Kubernetes

• Understanding of the Agile SDLC and project methodologies

• Degree in Computer Science or related discipline

• Financial Services experience

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $80,000-$115,000 USD.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.