Associate Director, Relationship Management

clients.

A role you will love

The Associate Director of Relationship Management is a strategic leadership role responsible for developing, nurturing, and expanding relationships with clients, partners, and stakeholders, alongside the management of a high-performance team, establishing a culture of accountability and growth across the team. This position focuses on driving client satisfaction, retention, and growth by delivering exceptional service and thought leadership. The role also requires the ability to navigate the organisation effectively, lead relationships with Clients and upsell in both new and existing business.

The Associate Director will be expected to manage client actions, deliver resolutions to issues through creative solutions and service excellence. You will also lead a team of engaged and motivated employees to continued success.

Key Responsibilities:

• Develop and implement strategic relationship management plans to foster long-term partnerships and identify growth opportunities.

• Collaborate with sales, marketing, product, and operations teams to coordinate efforts that enhance client experience and meet business objectives.

• Analyse client needs and provide solutions to maximise value and achieve client goals.

• Monitor and report on relationship status, proactively addressing potential issues and risks.

• Mentor and guide relationship management team members, fostering professional development and best practices.

• Represent the organization at client meetings, industry events, and conferences to enhance brand presence and build networks.

• Support contract negotiations, renewals, and service level agreements in partnership with legal and finance teams.

• Drive continuous improvement initiatives to optimise relationship management processes and tools.

• Proactively identify and maximise all existing and new revenue opportunities and associated Earnings before interest, taxes, depreciation and amortization.

• Support the design, development, and delivery of professional presentations for both internal and external stakeholders.

• Compile and deliver well-structured financial analysis, costings, and identifying trends.

• Ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities across the team.

• Maintain customer information as required for internal analysis.

• As a subject matter expert, you will deliver market updates and thought leadership to clients.

What will you bring to the role?

We're looking for an experienced Relationship Professional operating at Associate Director level with significant commercial experience and ideally with experience of Share-plan products and regulation. You will be commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. You will be able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.

Working with numerous senior stakeholders, you will maintain the integrity of our product and resolve conflicting interests when necessary.

Key Attributes:

• Experience working within the benefits/Shareplans industry, and applicable portals.

• Proven experience as a manager and leader with a desire to manage and motivate a diverse and busy team.

• Results orientated/professional best practice approach

• Strategic thinker with excellent problem-solving abilities and attention to detail.

• Strong interpersonal, communication, and negotiation skills.

• Proven track record of managing complex client relationships and driving business growth.

• Highly Analytical and numerate - design costing plans and models

• Proven experience of negotiation and Influencing skills

• Educated to degree level or equivalent (desirable)

• Institute of Chartered Secretaries Association (ICSA) qualified (desirable)

• Ability to travel will be required in this role.

This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you're a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.

Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.