Associate Director, Relationship Management (Nordics)

ent portfolios.

You will be leading direct reports ensuring high performance and customer excellence focusing on client satisfaction, retention and growth. The role requires you to act as a thought leader and ambassador internally within the organisation as well as externally towards clients and in the industry.

A role you will love

As an Associate Director Relationship Management (AD) You will be leading direct reports ensuring high performance and customer excellence focusing on client satisfaction, retention and growth.

The role requires you to act as a thought leader and ambassador internally within the organisation as well as externally towards clients and in the industry.

Key responsibilities

• Define strategies for the Relationship Management (RM) team's efforts to identify, build and maintain proactive and positive relationships with clients, manage portfolios effectively, and build client trust in our capability to deliver.

• Drive and support the RM team's efforts to proactively manage client actions, anticipate issues, implement solutions, targeting 100% client reference rates and increased Net Promoter Scores.

• Identify and maximise upsell/ cross sell opportunities with oversight of the entire portfolio to ensure associated RM goals are achieved.

• Develop and implement the Relationship Management Strategy, drawing on insight gained from client portfolio and industry knowledge.

• Accountability for the team's adherence to governance and procedures to maintain compliance and regulatory responsibilities.

• Collaborate with peers across business units, providing thought leadership and coaching as required.

• Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business.

• Build and maintain external networks to gain insight in the market, to drive continuous improvement of the team.

• Oversight of effective plans to ensure client contracts are in place, invoices are processed accurately and on time and client relationship database is accurately maintained.

• Coaching, developing, and supporting the team to ensure performance levels.

• Active engagement and networking within the industry and advisors, presenting as required.

What will you bring to the role

We're seeking a senior leader with a background of client facing experience and ideally in share plan administration within the Nordic region. This is a senior client‑facing leadership role, hence ability to effectively engage with senior stakeholders across HR, Reward, Finance and C‑suite is required. You'll support growth through identifying upselling and new sales opportunities, management of escalations and bringing a commercial, solutions‑focused mindset.

You will have demonstrable expertise in people leadership and the ability to articulate vision and strategy and influence senior colleagues. You will engage with multiple teams across various locations in the Plans business including wider Plans Operations, Product, Technology and Relationship Management, hence strong collaboration and communication skills are essential. We're looking for someone who is open, motivated and proactive. Someone who strives in high performance culture and enjoys building relationships and leading people.

Other skills/requirements:

• Previous experience within Relationship Management roles and building effective networks internally and externally.

• Understanding of financial services and the wider socio-economic environment.

• Significant line management and people leadership experience.

• Extensive experience in Negotiation and end to end process from RFP to signature.

• Experienced in public speaking and thought leadership.

• Experience and background in share plans (legal and regulatory framework) would be highly advantageous.

• You will be a highly numerate, with experience of designing costing plans, as well as strong risk management and project management experience.

• Preferred experience and background in share plans, ideally Institute of Chartered Secretaries Association ICSA, Certified Equity Professional CEP (1,2 or 3)

This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you're a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.

Rewards designed for you

Global opportunities. Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Health and wellbeing rewards that can be tailored to support you and your family including private medical and personal insurance.

Save for your future. We will support you along your retirement savings journey.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

We're experts in managing compensation plans for global businesses. We partner with some of the world's leading companies, delivering employee incentive schemes across borders, languages, and currencies.

Equatex is part of the Computershare group, a world leader in financial administration with over 12,000 employees across 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.