Client Support Officer

o support your Client Managers and to provide an efficient, accurate and timely delivery of all Client Support tasks, as scheduled, also reacting to ad hoc requests and meeting deadlines. Assist the Client Managers in building and maintaining relationships across their client portfolios, ensuring client retention and development, management of risk and maximising commercial opportunities.

Some of your key responsibilities will include:

• Complete all Client Support tasks in an efficient, timely and accurate manner, ensuring charging is implemented in accordance with agreed tariffs

• Take charge of your personal development and support the development of less experienced colleagues; Support and collaborate effectively with other team members.

• Proactively assist Client teams with regular and ad-hoc Projects, archiving clients, Mailing Matrices and New Client Set Up.

• Support client teams with day-to-day Client contact and provide helpful assistance to Clients, Brokers, shareholders and CPU staff who call with queries and requests. Support colleagues to ensure the robustness of core governance, core business systems and procedures so as to maintain compliance and meet regulatory responsibilities, ensuring processes and procedures are reviewed and updated.

• Identify and mitigate risks. Keeping all stakeholders updated.

• Undertake work associated with the reconciliation of Issued Share Capitals, proactively seeking to reconcile any differences identified with business units responsible and escalating any discrepancies in accordance with departmental procedures.

• Allotments / Buybacks to be processed accurately and within prescribed timescales.

• Effectively represent Client Support within the organisation sharing knowledge and operational training as required to a range of colleagues

• Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business

• Ensure existing Client Support procedures are regularly reviewed, updated for accuracy and where appropriate amended to achieve improved processes

What will you bring to the role?

You will bring a collaborative mindset and excellent communication skills to thrive in a team environment, along with the ability to deliver accurate and timely work while managing priorities effectively. Your customer-focused approach, strong problem-solving skills, and attention to detail will ensure exceptional service delivery. And a commitment to developing your industry knowledge will help you succeed, supported by your numeracy skills and experience in planning and managing workloads to meet deadlines.

Other key skills required for the role include:

• Previous experience of working in a team environment

• Experienced communicator

• Strong Problem-Solving ability within boundaries of authority

• Experience in delivering exceptional Customer service

• Developing Industry knowledge

• Working accurately

• Experience in planning and managing workload to meet deadlines

• Ability to identify and solve problems

• Numeracy skills

• MS Office suite - proficient

• Previous Registry / Financial Services experience desired (but not essential)

Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.