Communications Consultant

the world to distribute more than a billion pieces of customer communication a year. We are a strategic business partner that brings lessons learned and expertise from around the globe to solve our clients' challenges.

Our clients include other divisions of Computershare as well as external clients including leading Banks, Insurers, Utilities, and Government - who utilise a mix of our technology solutions and consulting services.

A role you will love

The Communications Consultant is a key member of the Communications Consulting Team. The Consultant will act as an advisor both to CCS and to CCS' clients, sharing insight and expertise on best practices in customer communications.

On a day-to-day basis, and under the guidance of the team leader, the role will largely support client facing work, such as project planning/support, writing and editing customer comms, and collaborating with other professionals such as graphic designers.

The role will also work closely with Account Directors, Solutions Consultants and Relationship Managers to support pre-sale and retention activities for new and existing clients. This can include supporting the development of consulting-related sales materials and thought leadership.

Your key accountabilities:

• Reviewing, writing and editing different types of customer facing communications, i.e. on-boarding, renewals, statements, billing and collections etc

• Communications journey mapping and analysis

• Preparing design briefs and working with graphic designers

• Drafting thought leadership work such as writing white papers and case studies

• Supporting the preparation of pitch presentations and pre-sales collateral

• Adhoc administration

What will you bring to the role?

• Strong Qualifications in Communications, marketing, or similar, minimum bachelor's degree

• Experience delivering communications strategies for external facing projects/audiences

• Experience writing for different audiences and different channels, i.e. traditional media (print, letters etc), digital media (emails, applications and websites) and social media

• Highly proficient in use of Microsoft office suite, particularly PowerPoint

• Excellent time management skills and the ability to manage multiple tasks/deadlines concurrently.

• Good stakeholder management skills

• Good commercial acumen

• Knowledge/understanding about customer experience and/or behaviour change (experience not essential)

Other experience you might have:

• Experience using Adobe Creative Cloud, particularly InDesign

• Experience working on customer communications, customer journey mapping, or customer experience

• Agency/consulting experience OR, in-house experience from mid-large organisations in Financial Services, Insurance, Government or Utilities

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.