Content Writer

current and future customer journeys, ensuring that every communication is designed to educate, influence behaviour, and support the business's digitisation objectives.

This role is a Fixed Term Contract, for the duration of 12-months.

A role you will love

The Content Writer will be a member of a small, cross-functional creative team that is dedicated to improving the customer communications and interactions for Computershare's internal businesses. Members of this team collectively have capabilities spanning experience design (CX, UX, UI), content, delivery/project management and internal/external client and stakeholder engagement. Together, they will rationalise and standardise a prioritised list of existing customer communications which have often been highly customised. The squad will also be responsible for creating new communications that align to new customer journeys.

Some of your key responsibilities will include:

• Develop clear, engaging, persona-centred content for a variety of digital and offline platforms, including print/offline communications, email, websites/microsites, messaging platforms/in-app notifications and customer service scripting.
• Apply principles of behavioural science to craft content that influences customer behaviour positively.
• Proofread final copy to ensure error-free publication and posting.
• Ensure content aligns with style guides and standards.
• Work with Group Marketing teams to publish content within Computershare's content management systems and CRM.
• Develop and implement methods to measure the impact of content on customer behaviour and engagement.
• Use analytics tools to measure the performance of content and make data-driven decisions to enhance effectiveness.
• Use voice of customer insights, personas, keyword research, messaging themes, campaign plans, competitive information, and content impact measurements to plan effective content.
• Participate in ideation to develop creative strategies and concepts that meet project objectives.
• Collaborate with a diverse range of stakeholders, including clients, customers, experience designers (CX, UX, UI), SMEs, legal and compliance specialists, and customer service teams, to understand requirements and create content for communications / interactions.

What will you bring to the role

You'll bring exceptional writing, editing and proofreading skills to craft effective copy for customer communications and interactions across a variety of digital and offline platforms. You will be passionate about creating excellent user experiences and the educative and influencing role of customer communication. You will be adaptable, open to feedback and your preferred work style is oriented to test, learn and repeat.

Other key skills required for the role include:

• 4-6 years of experience across roles involving content creation.

• Experience in financial services transactional communications, marketing, and communications.

• Be able to plan and prioritise to ensure timely delivery of high-quality work to agreed deadline.

• Capable of working independently, handling multiple tasks with competing priorities under minimal supervision.

A degree in English, Journalism, Communications, Marketing, Behavioural Sciences (or related field) is preferred but not essential.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.