Customer Operations Representative

20 years' local utility industry expertise and continuous investment in technology and innovation, we help businesses gain a competitive edge.

Computershare Utility Services (formerly Serviceworks Management) was established to support the growth of utility providers across the competitive and non-competitive energy markets, monopolised water market and emerging commercial and industrial market.

A role you will love

The position of Customer Operations Representative forms part of the Revenue Operations Team. This role performs inbound and outbound calls, however, is required to support the entire operations including performing any task within the meter to cash value chain.

Your key accountabilities:

• Receive and process data relating to applications, fees, charges, payments, refunds and dishonours, change of ownership, pension concessions, direct debits

• Manage administrative activities, including system work queues and resolving escalated customer queries.

• Manage email query inbox

• Maintaining and updating account data

• Receive inbound and outbound calls

• Negotiate and set up payment arrangements suitable to client needs.

• Data entry of payment arrangements and issuing of appropriate correspondence

What will you bring to the role?

Extreme professionalism both verbal and written is one of the most important elements for success of this role. Being able to provide first point resolutions all whilst providing an exceptional level of customer service experience.

Some other key experience you'll have:

• Demonstrated experience in providing high quality customer service in a fast-paced environment.

• Outstanding listening, oral and written communication skills for gathering and providing information.

• Ability to work both effectively as part of a team whilst demonstrating a high level of drive and initiative to work effectively autonomously.

• Strong interpersonal skills to communicate effectively with a broad range of customers as well as interact and work closely with multiple internal business units.

• Strong administrative experience.

• Strong computer skills (accurate typing / keyboarding).

• Fast learner to adapt to multiple systems and processes.

• Excellent attention to detail.

• A high level of initiative, tackling problems in a methodical and logical manner.

• A passion for providing quality and efficient.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.