Gestionnaire des relations avec la clientèle/Relationship Manager

nt répondre aux demandes de renseignements et/ou aux demandes de clients et fournir un service exceptionnel dans des délais établis. Votre rendement sera mesuré en fonction de normes de service préétablies et d'objectifs spécifiques en matière de ventes et d'indications de clients.

Responsabilités

• Assumer la responsabilité globale de la gestion de la relation entre Computershare et le client relativement aux services de transfert de titres.

• Veiller à la rentabilité des comptes désignés et à l'augmentation des ventes de produits et services liés à l'agent de transfert, et assurer des ventes croisées d'autres secteurs d'activité de Computershare.

• Atteindre les objectifs annuels en matière de ventes et d'indications de clients, à l'aide des méthodes de vente requises.

• Préparer/coordonner les clôtures, les opérations de sociétés, les décaissements, les envois aux porteurs de titres et les assemblées, ainsi que toutes les autres activités des clients qui concernent leurs porteurs de titres.

• Viser et réaliser un taux de fidélisation de la clientèle de 100 % ainsi que l'augmentation de la rentabilité de chacun des clients, affermir les relations avec la clientèle et favoriser sa croissance.

• Gérer les comptes clients en respectant les lignes directrices.

• Coordonner avec d'autres services en lien avec les exigences des clients, y compris la facturation.

• Utiliser avec efficacité et cohérence des programmes et des applications spécifiques, conformément aux lignes directrices.

• Promouvoir de nouveaux produits et services et aider les clients à cet égard.

• Agir comme mentor auprès du directeur adjoint, Relations avec la clientèle.

Responsabilités principales

Compétentes, expérience et qualifications:

• Bilinguisme requis (anglais, français) - écrit et verbal.

• Minimum de 2 ans d'expérience dans le secteur des valeurs mobilières (banque, courtage, finance).

• Un diplôme universitaire est préférable.

• Bonnes connaissances pratiques de Microsoft Office, dont Word, Excel et Outlook

• Capacité d'apprendre à utiliser de nouveaux systèmes informatiques

• Capacité de travailler en mode multitâche

• Capacité d'établir des priorités lorsqu'il y a des délais conflictuels

• Exactitude et minutie

• Solides compétences en mathématiques.

• Grand sens de l'organisation

Récompenses conçues pour vous

Si vous amorcez une carrière chez Computershare, vous aurez droit à un programme d'avantages sociaux portant sur votre bien-être et votre prospérité. Donc, en plus de votre salaire, vous aurez droit au programme de rémunération globale suivant.

Travail flexible. Vous trouverez le meilleur équilibre entre le travail et le style de vie.

Santé et bien-être. Des récompenses qui peuvent être adapté(e)s pour vous soutenir et votre famille.

Investissez dans notre entreprise. Mettez de côté votre salaire pour acheter des actions et vous recevrez également une contribution de l'entreprise.

Récompenses supplémentaires. Sous forme de prix de reconnaissance et d'événements d'équipe pour vous aider à investir dans votre avenir.

Et plus. Nous sommes une communauté accueillante et soudée, avec des collègues expérimentés prêts à vous aider à grandir. Notre guide vous aidera à en savoir plus sur nos récompenses et notre vie chez Computershare. Visitez computershare.com/CanadaCarriere pour plus d'informations.

Location: Montreal (Hybrid - 3 days/week in office)

In this position, you'll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We Give You A World of Potential

We have a unique opportunity for someone to contribute their talents and strengths as a Relationship Manager at our Montreal office.

A Role You Will Love

As a Relationship Manager, you will be responsible for an assigned client base of publicly traded or private companies. Clients may be Canadian or cross-border listed. Major responsibilities include responding to client inquiries and/or requests and providing exceptional service within established time frames. Your performance will be measured by meeting pre-established service standards and achieving specific Sales and Referral Targets.

Major Responsibilities:

• Over-all responsibility for and management of the relationship between Computershare and the client in relation to Stock Transfer services

• Profitable maintenance of designated accounts and for the up-sell of Transfer Agent related products and services, and cross-sell of other CPU lines of business.

• Achievement of annual sales and referral targets, utilizing the required sales methodology.

• Preparation/Coordinating for Closings, Corporate Actions, disbursements and security holder mailings and meetings along with all other client activities that involve their security holders.

• Striving for and achieving 100% client retention, increasing profitability per client, the continual nurturing and growth of the client.

• Managing of account receivables within required guidelines.

• Co-ordination with other departments in connection with client requirements, including billing.

• Effective and consistent use of specific programs and applications, in accordance with required guidelines.

• Promoting and assisting clients with new products and services.

• Mentoring of Associate RM.

What Will You Bring to The Role?

Skills, Education and Experience:

• You will need to be Bilingual (English and French) written and verbal.

• Minimum of 2 years' experience in the Securities Industry (banking, brokerage, finance).

• University degree is preferred.

• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.

• Comfortable learning new computer systems.

• Ability to multi-task.

• Ability to prioritize when encountering conflicting duties.

• Accuracy and attention to detail.

• Strong mathematical skills.

• Strong organizational skills.

Rewards You Will Love

If you start a career with Computershare your benefits package is centred around your wellbeing and prosperity, so in addition to your salary you will receive this full rewards package.

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about life at Computershare, visit computershare.com/careers-handbook.

#LI-KT1**#LI-**Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.