IT Specialist

A role you will love**

The focus of this position is to provide IT L1 & L2 sites services and foundation services that enable the Asia business from a technology perspective. As part of this role, it will require to own and assist in the planning and delivery of BAU IT infrastructure projects with global peers and delivery teams.

The incumbent will form part of a team of IT Specialists all based in Hong Kong, in addition to coordinating as part of a global team predominantly with the UK and Australia counterparts.

Technical support activities will vary; from resolving end-user hardware and software issues, to assisting with complex system-wide infrastructure configurations and projects with global peers and local vendors.

Some of your key responsibilities will include:

• End-User Support and Delivery: Ensure adequate desktop and laptop machine availability and software availability for end users in Hong Kong and China. Troubleshoot and resolve technical issues within accepted timeframes.

• Infrastructure Support and Delivery: Ensure Network and storage infrastructure remains available to all end users. Monitor server availability, respond to alerts and assist in physical maintenance of hardware. Assist in delivery of global/regional/local infrastructure projects impacting Asia business.

• Software Installation, Maintenance and Access Control: Ensure critical patches are applied to Enterprise software. Respond within agreed timeframes to requests for software installation, access provision or access removal.

• Inventory Management: Provide maintenance of hardware and software inventory allocation to assist in optimizing the planning of hardware and software upgrades/delivery going forward.

What will you bring to the role?

You would be a University graduate with a background in IT or Engineering, certifications related to computer networking is advantageous. You would have experience supporting a large company's IT network and IT infrastructure services and have experience working as a project team, delivering key IT and infrastructure deliverables.

You will bring excellent communication skills in English and are able to provide clear verbal and written communications when responding to user queries. Additionally, you will be an effective and clear communicator across users and teammates during BAU work and project activities.

Other key skills required for the role include:

• Proven track record of providing IT end-user support in a large base (200+).

• Proven track record of building and managing relationships with external vendors of critical IT and infrastructure services such as network, data center, telephony and printing.

• Strong knowledge with enterprise IT and computer networking concepts: routing, switches, VLANs, firewalls, DNS, Proxy, TCP/IP etc.

• Competency in MS Windows platforms: Desktop, Server, domain services, Office, Outlook, etc.

• Ability to work under pressure and to prioritize issues/requests effectively.

• Proactive and approachable with a service-oriented manner, comfortable working independently with limited supervision.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. #LI-KT1

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.