Manager, Global Managed Service

small global footprints to some of the largest and well-known multinational companies in the world.

A role you will love

As our Governance Services team grows, we are looking for exceptional talent to join us and help deliver exceptional service to our clients, cementing our reputation in the market as a trusted partner to governance professionals. This is an exciting opportunity to join the team at a time of growth and transformation.

As a manager in our Global Governance services, you will lead a team in delivering high-quality entity compliance and corporate support. You will oversee services for a portfolio of key clients while focusing on team leadership, quality client service, and cross-functional collaboration. The role also involves supporting the sales team with pitches and resolving client escalations, ensuring swift resolution and ongoing client satisfaction.

Key Responsibilities

• Manage and oversee a portfolio of clients ensuring their compliance and governance needs are met to the highest standards.
• Serve as the primary client contact for key clients, delivering strategic advice and maintaining communication on regulatory developments.
• Identify and progress opportunities for revenue growth and cross sell within the portfolio.
• Monitor and oversee client budgets, ensuring projects are resourced appropriately and are running to time and budget.
• Lead, mentor, and develop a team of compliance professionals, fostering a culture of high performance and continuous growth.
• Ensure team resources are effectively allocated to meet client and project requirements.
• Implement quality control measures to ensure client deliverables are accurate, timely, and compliant with scope of services and service delivery framework.
• Identify, assess, and mitigate client service and operational risks ensuring compliance with industry regulations and internal process.
• Work with the sales team to offer insights and enhance the Issuer value proposition.
• Support on marketing facing activities and attend events as required.
• Provide feedback to operations, technology, and product teams to refine service processes.
• Stay updated on international compliance updates and changes in regulations, ensuring both clients and the team remain informed of changes and impact.
• Provide expert advice on complex compliance matters.
• Collaborate with client experience and product teams to ensure technology platforms align with client needs and compliance requirements.
• Provide feedback to shape new tools and services, enhancing client satisfaction and retention.

What will you bring to the role?
• Proven experience of global compliance services within a professional or managed service firm.
• Strong knowledge and understanding of the international corporate governance and regulatory compliance landscape.
• Demonstrated leadership and team development skills.
• Excellent client relationship management with a track record of resolving client escalations effectively.
• Experience supporting sales efforts and pitch preparation.
• Strong attention to detail, particularly in quality assurance and service review.
• Ability to collaborate cross-functionally, providing input into process improvements.
• Skilled in building and maintaining collaborative relationships with client stakeholders and colleagues at all levels.
• Strong problem-solving abilities, with a proactive and solution-oriented approach to challenges.
• Ability to work in a dynamic and fast-paced environment, adjusting priorities as needed to meet evolving business needs.
• Skill in navigating complex stakeholder relationships.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.