Operations Manager

op corporate trust firms globally.

A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love.

The Operations Manager will be responsible for ensuring ongoing service delivery for a specified group of CCT functions, meeting service level expectations for stakeholders, and liaising with the appropriate onshore points of contact. Contributes to the identification and development of operational policies, procedures, strategies, and efficiencies. Anticipates and provides solutions to complex business and operational problems. Achieves business objectives and overall stakeholder satisfaction through the development and implementation of business processes.

Some of your key responsibilities will include:

• Directly leads and manages specific functional teams, cross-functional. Owns ultimate responsibility for meeting service level standards and minimizes any negative impact on clients and stakeholders.

• Engages and communicates with stakeholders including the Regional Director, the Regional Operations Manager, other Managers, and onshore partners as related to ongoing service delivery and operational excellence initiatives.

• Ensures teams adhere to all CPU policies and procedures for related work.

• May support or manage projects and initiatives within the team's functional areas to improve standards of service delivery, business unit efficiency, reduce risk, and/or reduce costs.

• Contributes to the design of any future state operating models for Computershare Services Private Limited.

• Functional area KPIs and KRIs achieved in line with business strategy, risk appetite and risk metrics.

• Compliance with all applicable regulations within regional governing operational activities

• Staff engagement survey results show improving trend and in line with company benchmarks.

What will you bring to the role.

• Bachelor's Degree (B.A/B.S/B.com) or equivalent; at least 13years related experience in multinational business environments in India.

• The role will directly manage and provide support and guidance to team leads. This may involve undertaking a mentoring role, coordinating tasks and/or checking on completion and quality of work. Directly or indirectly, the role will lead the work of approximately 125 operational staff in support of Computershare's CCT business line. Additionally, the role will partner with operations and shared services staff.

• The role will have overall accountability for the delivery of our agreed service levels with our clients. The quality of service provided will reflect on the effectiveness of the role holder and their teams.

• The role requires attention to detail and excellent judgment based on best practice and previous experience. The role holder is expected to respond to and resolve complex problems by identifying and selecting solutions through the application of innovative thinking and acquired technical experience, which will be guided by clear policy and procedure.

A diverse and inclusive place to work.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Rewards designed for you.

Health and wellbeing. Our health and wellbeing rewards are designed to support you and your family.

Paid time away from work. Our employees enjoy a competitive paid time off package.

Save for your future. We will support you along your retirement savings journey.

Income protection. To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions. Our portfolio includes innovative offerings in corporate trust and escrow (managing assets and debt), class actions and mass tort (facilitating the administration of large legal cases) and bankruptcy administration (assisting with the wind up or restructure of businesses experiencing difficulties).

We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions.