Oracle Cloud Ops Lead

e encourage a flexible working environment to allow you to work the way that suits you best.

Interested? Keep on reading to find out a bit more about what you'll be doing, and the type of person that we're looking for.

A role you will love

As the Cloud Ops Lead, you will oversee release and deployment management, Oracle access management, and the operational support of cloud infrastructure and integration environments. You will manage vendor teams and internal resources to deliver robust L2/L3 support for Oracle Cloud apps, ensuring high availability, security, and performance.

Some other key responsibilities:

• Ensure all release and deployment activities are delivered effectively for Oracle Fusion Cloud apps, maintaining robust control and auditability of changes deployed to production.

• Provide line management for Cloud Ops Engineers, including managing on-call rotas, setting objectives, and supporting professional development.

• Oversee application support and incident management for CRM on Demand and Eloqua, ensuring timely resolution of incidents and service requests.

• Monitor and manage vendor teams supporting cloud infrastructure and integration environments, ensuring service levels are met and performance is optimised.

• Monitor incident resolution SLAs, actively work to reduce product support queues, and collaborate with vendors to improve service delivery.

• Identify monitoring gaps and risks, working with technical teams to resolve issues.

What will you bring to the role?

As this is a technical role, you will need to have experience working in a similar Oracle Cloud Ops role ideally within a large complex business. In this role, you will need to have excellent communication and stakeholder engagement skills to effectively work with other team members, vendors and cross functional stakeholders.

You will need to have a strong understanding of Cloud Infrastructure concepts, integration environments, and vendor management.

Some other key skills you will have:

• Good knowledge & experience in Oracle Fusion HCM, ERP, SCM, Oracle EPM, Fusion Data Intelligence, Oracle Cloud Infrastructure, CRM on Demand, Eloqua. Any Oracle certification in these modules would be a plus.

• Project or programme management experience or certification (e.g. PRINCE2, PMP, Agile).

• Experience with automation tools such as Rapid4Cloud

• Evidence of continuous professional development in cloud technologies, service management, and operational excellence.

• Proficiency in L2/L3 support processes, operational troubleshooting, and service request fulfilment.

• Exposure to coordinating and executing release and deployment activities for cloud applications, with an understanding of change control and auditability.

If this role sounds like what you're looking for, and you want to be part of an organisation that focuses on our employees', please apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.