Senior Operations Administrator

This is an opportunity to take ownership of your work, ensuring exceptional service quality and high productivity in all your Trust administration tasks. You'll go beyond simply processing paperwork, using your knowledge of offshore structures to provide insightful and informed support to our key clients. Your expertise will be vital in ensuring that records are accurate and up-to-date, actively contributing to process efficiency and minimising risk for the firm.

We are looking for a confident, positive, and enthusiastic individual who thrives when working with both clients and colleagues, demonstrating the ability to maintain a high quality of work, even when working under pressure. Key Responsibilities include:

• Achieve personal goals for productivity and service quality across all Trust administration activities.

• Apply your understanding of the client's offshore structure to day-to-day administration tasks.

• Actively identify process efficiencies and maintain precise records to minimise risk.

• Respond promptly and professionally to all written and telephone queries from clients and colleagues.

• Ensure accurate and timely personal time recording.

• Adhere to and exceed agreed client service levels wherever possible.

• Undertake ad hoc duties and projects as requested by the Team Manager.

What will you bring to the role?

To excel in this role, you'll need to demonstrate a blend of strong technical aptitude and essential soft skills. Your highly organised approach and ability to prioritise tasks will be crucial in managing a busy workload and meeting strict deadlines, even when working under pressure. We require exceptional attention to detail and accuracy to maintain our 'right first time' standard for premier client service.

Beyond your technical abilities, your commitment to continuous development is important; you must be prepared to commence studying towards a professional qualification recognised by the JFSC as Table 5 or above.

• Demonstrate strong written and oral communication skills.

• Be highly organised with proven ability to prioritise and manage multiple tasks effectively.

• Exhibit exceptional attention to detail and accuracy in all work.

• Possess sound computer skills and the ability to adapt to new technologies.

• Proven capacity to work to deadlines and perform effectively under pressure.

• Hold a minimum of Grade C (or equivalent) at GCSEs in Maths and English, and/or Grade C (or equivalent) at A-Level.

• A commitment to commence studying towards a relevant professional qualification (JFSC Table 5 or above).

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.